ServiceNow HR Business Analyst

Fedex

Dec 31, 2024

Applications are closed

Job
Full-time
Mid Level
IT & Cybersecurity
People, HR & Administration
Los Angeles

Requirements

Bachelor’s Degree in Business, Information Technology, Engineering, Human Resources, or related field required.
Four (4)+ years experience required in HR technology systems or related area.
Knowledge of the company human resource policies and procedures.
Strong analytical and communication skills.
Software skills, including use of Microsoft Office software and web-based applications
Knowledge of data mining and reporting tools.
Working knowledge of HR technology systems HRC systems required
Verbal and written communication skills necessary to explain complex (and/or) confidential information
Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs
Ability to troubleshoot issues, draws resources, and develops solutions.
Ability to mentor, coach and act as a knowledge resource to other employees.
Ability to serve as a change agent and project leader while working with various audiences and teams.
Minimal travel required.

Responsibilities

Oversees the administration, maintenance and upgrade of the Human Resources (HR) technology systems and Human Resource Information Services (HRIS).
Coordinates project management, planning, system design, testing, configuration, implementation, and rollout of moderately complex HR technology projects and process improvements.
Serves as a subject matter expert for at least one HR technology system.
Responsible for delivering data and analytical insight to support and develop HR best practices for Human Resources Administration (HRA) through complex analysis, testing, reporting, dashboard creation, data visualization and serving as the department’s compliance champion.
Assist with process review engagements to gather data, analyze and develop strategies to support enhanced controls with HRA business processes.
Analyzes HR systems and developing major technical automated solutions; business/statistical analysis, which includes extracting, analyzing, and reporting on business data to support business strategy.
Analyzes data methods, evaluates, develops, tests and implements processes.
Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction.
Leads medium complexity project(s), or support more senior level project manager on high complexity projects, including providing frequent and clear communications regarding the status of initiatives to keep stakeholders and leadership informed of status.
Assist with the design of dashboard creations and data visualization tools to customize views of metrics over large data sets.
Coordinates all basic and moderately complex troubleshooting with end users.
Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems.
Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting.
Designs and implements improvement to existing processes to ensure cost-saving, time-saving, quality improvement and customer satisfaction.
Coordinates all basic and moderately complex troubleshooting with end users.
Works with system vendors to resolve issues and gain a better understand of products to ensure alignment and continued system-wide improvement of the HR technology systems.
Manages and develops custom queries to meet the requirements of HR management, staff and others; coordinates scheduled and ad hoc reporting.
Serves as project lead on moderately complex HR technology systems to support policy and process changes.
Builds relationships with operating companies to ensure the sharing of existing successful practices and intelligent utilization.
Provides analytical, functional and project management support to multiple moderately complex HR projects and initiatives.
Evaluates, assesses and maintains HRIS foundation data structure to ensure compatibility with operational and cross functional areas within the company.
Performs periodic audits of critical data elements, systems configuration and system processes.
Troubleshoots moderately complex HR technology system issues and communicates with technical staff and user.
Builds relationships with operating companies to ensure the sharing of existing successful practices and intelligent utilization.
Provides analytical, functional and project management support to multiple moderately complex HR projects and initiatives.
Evaluates, assesses and maintains HRIS foundation data structure to ensure compatibility with operational and cross functional areas within the company.
Performs periodic audits of critical data elements, systems configuration and system processes.
Troubleshoots moderately complex HR technology system issues and communicates with technical staff and user.
Serves as a subject matter expert for HR processes, resources, programs; troubleshooting and to provide system knowledge support and develop/mentor critical skill sets in lower-level analyst positions.
Perform other duties as assigned.

FAQs

What is the job title for this position?

The job title is ServiceNow HR Business Analyst.

What are the key responsibilities of the ServiceNow HR Business Analyst?

Key responsibilities include overseeing HR technology systems, project management for HR technology projects, analyzing data for HR best practices, and serving as a subject matter expert for HR technology systems.

What is the minimum education requirement for this role?

A Bachelor's Degree in Business, Information Technology, Engineering, Human Resources, or a related field is required.

How much experience is required for this position?

A minimum of four years of experience in HR technology systems or a related area is required.

Are there opportunities for career development in this role?

Yes, the position involves mentoring and coaching lower-level analysts, providing opportunities for professional growth.

What technical skills are necessary for this role?

Strong analytical and communication skills, knowledge of HR technology systems, software skills (including Microsoft Office), and familiarity with data mining and reporting tools are required.

Is travel required for this position?

Minimal travel is required for this role.

What can you tell me about the compensation range for this job?

The US Pay Range is $7,094 - $12,533 monthly, depending on experience and other job-related factors.

What benefits does the company offer?

Eligible employees receive health, vision, and dental insurance, retirement benefits, and tuition reimbursement.

When is the application deadline for this position?

The application deadline is January 5, 2025.

Does the company have a policy for non-discrimination?

Yes, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fedex

Transportation

Industry

10,001+

Employees

1971

Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.