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Shift Leader, MANGO Royalmount Montreal



11d ago

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Montréal
  • Quick Apply


  • Supervisory experience in a comparable retail environment
  • Proven ability to lead sales team; viewed as leader among peers
  • Demonstrated ability to achieve individual selling goals and metrics
  • Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
  • Exceptional interpersonal, communication and customer service skills
  • Ability to make decisions and mediate conflict within a team-environment
  • Proficient in windows-based software such as Excel, Word and Outlook
  • Ability to work a flex schedule (which includes nights, weekend and holiday availability)
  • Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
  • Ability to climb step stools and ladders
  • Ability to stand/walk for long periods at a time
  • Possess manual dexterity and hand-eye coordination
  • Ability to travel to other store locations (if needed) and attend district meetings
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
  • Ability to work as part of a team
  • Ability to effectively communicate with customers, peers, and management


  • Provide and ensure legendary customer experiences consistently.
  • Execute on company strategies.
  • Train and motivate associates to improve selling and customer service performance.
  • Lead selling and service efforts as the MOD during scheduled shifts.
  • Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge.
  • Display expert product knowledge of product, company history, company policy and store/company strategies.
  • Assist in resolving customer service matters in absence of SM/AM
  • Communicate individual and team performance feedback to management
  • Ensure associates consistently demonstrate client service standards
  • Assist SM/AM in conducting new associate on-boarding and sales training.
  • Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
  • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
  • Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
  • Perform opening and closing duties when needed.
  • Perform merchandise flow duties for the sales floor and backroom as directed.
  • Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations
  • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.