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Shift Manager

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Amazon

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
  • Milan

AI generated summary

  • You need a bachelor's degree (or in progress), strong English skills, data analysis experience, stakeholder communication, logistics background, and proficiency in MS Office.
  • You will ensure safety, analyze performance for quality and productivity, support team building, suggest process improvements, and collaborate with managers to standardize shift processes.

Requirements

  • Bachelor’s degree (or working towards a bachelor’s degree)
  • Advanced proficiency in written and verbal English and local language
  • Relevant experience in performing data analysis
  • Experience of communicating with a wide range of stakeholders, including your peers and leadership
  • Experience in a logistical working environment
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Responsibilities

  • Promote a culture of safety and wellbeing
  • Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
  • Support and lead a team and handle administrative work alongside building and supporting a strong team culture
  • Analyse performance and suggest process improvements to optimise work and improve customer service
  • Collaborate with other managers to standardise shift processes

FAQs

What qualifications are required for the Shift Manager position?

A bachelor’s degree (or working towards a bachelor’s degree) is required for the Shift Manager position.

Is proficiency in languages important for this role?

Yes, advanced proficiency in written and verbal English and the local language is essential for this role.

What kind of experience is preferred for applicants?

Relevant experience in performing data analysis and experience in a logistical working environment are preferred.

What are the key responsibilities of a Shift Manager at Amazon?

Key responsibilities include promoting a culture of safety and wellbeing, analyzing and implementing corrective actions for quality and productivity, supporting and leading a team, suggesting process improvements, and collaborating with other managers to standardize shift processes.

What can I expect in a typical day as a Shift Manager?

A typical day includes maintaining safety standards, monitoring process efficiency, managing team operations, handling individual escalations, and engaging in process improvement work.

What is Amazon Logistics (AMZL)?

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses, focusing on creative thinking and continuous improvement to enhance customer delivery experiences.

Do Shift Managers work shifts?

Yes, Shift Managers work shifts and are based at one of Amazon's operational sites.

What kind of software skills are necessary for this role?

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment is necessary.

Does Amazon value diversity in its workforce?

Yes, Amazon is an equal opportunities employer and believes that employing a diverse workforce is central to its success.

How does Amazon prioritize privacy and data security for candidates?

Amazon prioritizes the protection of privacy and the security of personal data, as detailed in their Privacy Notice.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.