shift supervisor - Store# 04833, MAIN & THOMPSON-MILTON

Starbucks

Jan 21

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail
Milton

AI generated summary

You should demonstrate integrity, customer service skills, teamwork, effective communication, ability to train and coach, cash handling knowledge, and a commitment to operational excellence.
You will lead daily operations, train and coach partners, ensure customer satisfaction, manage cash handling, maintain safety standards, and foster a positive team environment.

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager in executing store operations, leading the team, providing exceptional customer service, training new partners, and maintaining a clean store environment.

What experience is required for this position?

Customer service experience in a retail or restaurant environment is required.

What skills are important for a Shift Supervisor at Starbucks?

Important skills include the ability to direct the work of others, effective oral communication, strong interpersonal skills, and the ability to work as part of a team.

How does Starbucks foster a positive team environment?

Starbucks fosters a positive team environment by recognizing individual and team accomplishments, providing respectful coaching, and maintaining open communication about partner morale and performance.

Is there a focus on training and development in this role?

Yes, the Shift Supervisor assists with new partner training and provides ongoing feedback and coaching to ensure operational excellence.

What is the expected attendance policy for this position?

Regular and consistent attendance and punctuality are expected from all Shift Supervisors.

Does Starbucks have a commitment to diversity and inclusion?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages applicants from diverse backgrounds and experiences.

Are Shift Supervisors required to follow health and safety guidelines?

Yes, Shift Supervisors are required to follow health, safety, and sanitation guidelines for all products.

What will a Shift Supervisor do during busy periods?

During busy periods, a Shift Supervisor is expected to maintain a calm demeanor, ensure operations run smoothly, and set a positive example for the team.

Can someone with a criminal history apply for this position?

Yes, qualified applicants with criminal histories will be considered for employment in accordance with all applicable laws and ordinances.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.