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shift supervisor - Store# 04960, RIDEAU CENTRE

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Starbucks

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Ottawa

AI generated summary

  • You must act with integrity, maintain composure, deliver excellent customer service, support team training, manage cash and operations, and foster a positive team environment.
  • You will ensure operational excellence, deliver exceptional customer service, train team members, manage cash handling, and create a positive environment while upholding safety and sanitation standards.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager in executing store operations, providing legendary customer service, delegating tasks to partners, maintaining a clean store environment, and training new partners.

Is previous experience required for this position?

Yes, customer service experience in a retail or restaurant environment is required.

What skills are necessary for a Shift Supervisor role?

Necessary skills include the ability to direct the work of others, learn quickly, effective oral communication, strong interpersonal skills, and the ability to work as part of a team.

How does Starbucks ensure a positive work environment for its partners?

Starbucks promotes a positive work environment by recognizing individual and team accomplishments, providing clear coaching and feedback, and fostering positive relationships among team members.

What is the company's stance on diversity and inclusion?

Starbucks is committed to creating a diverse and welcoming workplace, encouraging individuals from various backgrounds, including people of colour, women, LGBTQIA+, veterans, and persons with disabilities, to apply.

Are there opportunities for training and development in this role?

Yes, there are opportunities for training and development through the positive reinforcement of successful performance and respectful coaching provided to new partners.

How does a Shift Supervisor address customer needs?

A Shift Supervisor discovers and responds to customer needs by connecting with them, anticipating their requirements, and ensuring the delivery of legendary customer service.

What is the importance of maintaining attendance and punctuality for this role?

Regular and consistent attendance, as well as punctuality, are crucial for ensuring smooth store operations and to set a positive example for the shift team.

What safety measures are followed during shifts?

Shift Supervisors are required to adhere to Starbucks operational policies and procedures regarding cash handling, safety, and sanitation guidelines to ensure a safe environment for all partners.

Is there support for applicants with disabilities?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities. Applicants can request assistance or accommodations by emailing the provided contact.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.