shift supervisor - Store# 25594, CHAMPLAIN & COLLEGE

Starbucks

Jan 21

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Hospitality & Retail
Dieppe

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager with operations, delegating tasks, providing legendary customer service, training new partners, maintaining store standards, and ensuring an excellent customer experience during shifts.

Is prior experience required to apply for this position?

Yes, customer service experience in a retail or restaurant environment is required.

What qualities do you look for in a candidate for this position?

We look for candidates with strong interpersonal skills, effective communication abilities, the capability to direct work, and the ability to work as part of a team.

How does Starbucks support employee development?

Starbucks supports employee development by providing coaching and feedback to partners, recognizing accomplishments, and creating a positive learning environment.

Is there an opportunity for advancement in this role?

Yes, there are opportunities for advancement within Starbucks for those who demonstrate leadership capabilities and operational excellence.

What benefits does Starbucks offer to Shift Supervisors?

While specific benefits details are not listed in the job description, Starbucks typically offers a range of benefits, including healthcare, retirement plans, and employee discounts.

Are there any specific workplace inclusivity practices at Starbucks?

Yes, Starbucks is committed to creating a diverse and welcoming workplace, encouraging individuals from various backgrounds, including people of colour, women, LGBTQIA+, veterans, and persons with disabilities to apply.

What is the work environment like for a Shift Supervisor at Starbucks?

The work environment is fast-paced, focused on teamwork and customer experience, with an emphasis on maintaining a clean and comfortable store environment.

How does Starbucks handle cash management during shifts?

Shift Supervisors are responsible for following cash management policies and ensuring that proper cash handling practices are followed by the shift team.

What is expected regarding attendance and punctuality?

The role requires regular and consistent attendance and punctuality to ensure smooth store operations.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.