shift supervisor - Store# 29443, YONGE & BROOKSIDE

Starbucks

Jan 21

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail
Richmond Hill

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary role of a Shift Supervisor at Starbucks?

The primary role of a Shift Supervisor at Starbucks is to assist the store manager in executing store operations during scheduled shifts, leading the team, and ensuring exceptional customer service.

What are the key responsibilities of a Shift Supervisor?

Key responsibilities include maintaining a calm demeanor during high volume periods, anticipating customer needs, communicating with the store manager, assisting with partner training, providing customer service, executing store operations, and following cash management policies.

What kind of experience is required for this position?

Customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.

What skills are necessary for a Shift Supervisor at Starbucks?

Necessary skills include the ability to direct the work of others, quick learning, effective oral communication, strong interpersonal skills, and the ability to work as part of a team.

Is a Shift Supervisor responsible for training new partners?

Yes, a Shift Supervisor is responsible for assisting with new partner training and providing positive reinforcement and coaching.

How does a Shift Supervisor contribute to the team environment?

A Shift Supervisor contributes to a positive team environment by recognizing changes in partner morale, providing feedback, and fostering a learning atmosphere through effective coaching.

What type of recognition methods does Starbucks use for team accomplishments?

Starbucks recognizes team accomplishments using existing organizational tools and collaborates with the store manager to find new and creative methods of recognition.

Are there any specific guidelines that need to be followed regarding health and safety?

Yes, a Shift Supervisor must follow health, safety, and sanitation guidelines for all products to ensure a safe working environment.

Does Starbucks encourage individuals from diverse backgrounds to apply?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals from diverse backgrounds and experiences to apply.

What should I do if I require accommodations due to a disability during the application process?

If you need assistance or accommodations due to a disability, you can email Starbucks at applicantaccommodation@starbucks.com.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.

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