shift supervisor - Store# 58574, 4791 BANK STREET

Starbucks

1mo ago

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail

AI generated summary

You must demonstrate integrity, customer service skills, teamwork, cash handling knowledge, and effective communication. Must train partners, maintain operations, and address team morale.
You will manage shifts, train partners, ensure customer service excellence, maintain operational standards, handle cash, and foster a positive team environment while adhering to health and safety guidelines.

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the key responsibilities of a Shift Supervisor at Starbucks?

The key responsibilities include assisting the store manager in executing store operations, leading the team, providing legendary customer service, maintaining a clean environment, training new partners, and ensuring operational excellence during shifts.

What experience is required for the Shift Supervisor position?

Customer service experience in a retail or restaurant environment is required.

What skills are necessary for success in the Shift Supervisor role?

Required skills include the ability to direct the work of others, learn quickly, effective oral communication skills, knowledge of the retail environment, strong interpersonal skills, and the ability to work as part of a team.

What type of work environment can I expect as a Shift Supervisor?

You can expect a fast-paced, dynamic work environment that emphasizes teamwork, customer service, and operational efficiency.

Is Starbucks an equal opportunity employer?

Yes, Starbucks is an equal opportunity employer committed to creating a diverse and welcoming workplace.

Are there any specific groups encouraged to apply for the Shift Supervisor position?

Yes, people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities are encouraged to apply.

What is the company’s stance on accommodating applicants with disabilities?

Starbucks is committed to offering reasonable accommodations to job applicants with disabilities. Applicants in need of assistance can email the company for support.

What is expected in terms of attendance for this role?

Maintaining regular and consistent attendance and punctuality is a requirement for the Shift Supervisor position.

Will I have the opportunity to provide feedback to the store manager as a Shift Supervisor?

Yes, as a Shift Supervisor, you will provide feedback to the store manager on partner performance during your shift.

Does the Shift Supervisor role include responsibility for cash handling?

Yes, the Shift Supervisor is responsible for following cash management policies and ensuring proper cash practices are followed by the shift team.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.