Shop Manager

Flutter Entertainment Plc

Oct 10

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Dublin

Requirements

Job Requirements:
- Ability to provide full operational support, direction and guidance to your shop.
- Ensure that the experience for every Paddy Power customer is memorable, tailoring the service to meet the needs of each individual customer.
- Embrace technology, new betting services and ways of working.
- Promote online products and services within shops while providing an epic customer journey.
- Take pride in developing their team and show the desire to train them for the next level of their career.
- Give the team the tools to succeed.
- Stay customer focused by building strong and lasting relationships.
- Educate and guide your team to deliver excellent customer service both face to face and over the phone.
- Cross-sell retail and online products and services.
- Speak with the local community and competitors to better understand their customers and gain local market insights.
- Provide clear guidance and feedback to get your team working to a high standard together.
- Set goals for you and your team and eagerly find ways to improve shop performance and reach targets.
- Actively encourage your colleagues to share ideas on how things can be done better, quicker and easier.
- Ensure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures.
- Maintain shop presentation standards.
- Be adaptable to different situations.
- Remain curious and wish to constantly develop.
- Demonstrate dedication and loyalty.

Responsibilities

As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets.
Also, you will have the ability to provide full operational support, direction and guidance to your shop.
You will ensure that the experience for every Paddy Power customer is memorable, tailoring the service you give to meet the needs of each individual customer.
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence!
Ideally, we want people who will embrace technology, new betting services and ways of working as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career!
Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed!
We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to.
This will include educating and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier.
Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures.
Lead by example and drive your team to keep and maintain shop presentation standards.

FAQs

What is the primary responsibility of the Shop Manager at Paddy Power?

The primary responsibility of the Shop Manager is to create a fun environment for customers while driving the team to achieve shop targets and ensure a memorable customer experience.

How does Paddy Power prioritize team development?

Paddy Power prioritizes team development by encouraging managers to take pride in training and developing their team for career progression within the company.

Are there opportunities for career advancement as a Shop Manager?

Yes, there are amazing opportunities for career advancement, as Paddy Power provides pathways for managers to continue growing their careers.

What kind of environment does the Shop Manager need to create in the shop?

The Shop Manager needs to create a fun and engaging environment that customers love and want to return to.

How important is customer focus in this role?

Customer focus is crucial in this role, as the Shop Manager is responsible for building strong relationships and ensuring excellent customer service is delivered.

What are some specific duties of the Shop Manager?

Specific duties include understanding local market insights, providing clear guidance to the team, setting performance goals, and ensuring compliance with operational procedures.

Is technology embraced in the Paddy Power shops?

Yes, technology is embraced, and the role involves promoting online products and services while providing a great customer journey.

How does the Shop Manager communicate with their team?

The Shop Manager is expected to be a clear communicator, actively encouraging team members to share ideas for improvements.

What is the Shop Manager's role in social responsibility?

The Shop Manager must ensure that the shop complies with Social Responsibility commitments and all operational procedures, including cash management.

What qualities are desired in a Shop Manager at Paddy Power?

Desired qualities include being a team player, adaptable, curious, dedicated, and possessing strong leadership and communication skills.

Flutter Entertainment Plc

Entertainment & Media

Industry

10,001+

Employees

2019

Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.