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SMC Transporter

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Mayo Clinic

8d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Rochester

AI generated summary

  • You need a high school diploma, 3 years of customer service experience, strong communication skills, problem-solving ability, and basic computer skills. Hospital experience is preferred.
  • You will transport patients and items, communicate with care teams, operate transport equipment, monitor patient conditions, and assist with special needs while adhering to safety protocols.

Requirements

  • Requires a high school diploma or equivalent and three years customer service experience required.
  • One year previous hospital, clinical or patient care experience preferred.
  • Must be able to work independently and in a group setting with minimal supervision.
  • Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests, and staff.
  • Must communicate effectively in a professional and respectful manner during high-stress situations.
  • Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
  • Strong problem-solving skills are necessary.
  • Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment.
  • Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
  • Must be able to read, write, speak, and understand English.

Responsibilities

  • Has direct patient contact and frequent interaction with nurses, radiology techs, desk staff, door attendants, etc. Transport patients, visitors, and patient-related items in a safe and efficient manner. Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification. Functions independently and as a team member with minimal supervision and possesses knowledge in the use of a smart phone. Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone. Safely operate multiple types of motorized patient transport equipment. Disinfect equipment after each patient use and request maintenance as needed. Perform wheelchair roundups to storage locations or designated floors. Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment. Uses various medical equipment and partners with the healthcare team to ensure patient safety and an oxygen warning card is completed. Understands and adheres to the medical isolation precautions, protocols, and PPE requirements. Confirm these precautions with Epic information and a member of the patient’s care team. At the direction/assistance from member(s) of the medical care team, frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings. Provide patient and visitor assistance as necessary. Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment. Monitor patient’s condition during transport when a patient care staff member is not accompanied. Be aware of the patient’s medical condition while in route. Recognize and monitor changes in the patient’s condition which may require a medical emergency call. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of normal work schedule and/or assist in the training of new employees. Minimum of 80 hours of on the job training is necessary to perform basic job functions.

FAQs

What are the primary responsibilities of the SMC Transporter?

The primary responsibilities include transporting patients, visitors, and patient-related items safely and efficiently, providing detailed verbal communication during patient handoffs, operating motorized transport equipment, disinfecting equipment, performing lateral slide transfers, monitoring patient conditions, and assisting with special medical equipment as necessary.

What qualifications are required for the SMC Transporter role?

A high school diploma or equivalent is required, along with three years of customer service experience. One year of previous hospital, clinical, or patient care experience is preferred. Exceptional verbal communication skills and basic computer skills are also necessary.

What is the working schedule for the SMC Transporter position?

The schedule includes part-time hours with a rotating schedule. Employees will work on Fridays, Saturdays, and Sundays from 9:15 AM to 5:15 PM, with every other weekend required and three of six Mayo Clinic holidays.

Is training provided for this role?

Yes, a minimum of 80 hours of on-the-job training is necessary to perform basic job functions.

What is the pay range for the SMC Transporter position?

The compensation is between $20.57 and $28.62 per hour.

Are benefits offered for the SMC Transporter position?

Yes, comprehensive benefits are available, including medical, dental, vision, retirement packages, and pre-tax saving options.

Do I need to have experience working in a hospital setting?

While one year of previous hospital, clinical, or patient care experience is preferred, it is not strictly required, as long as candidates have sufficient customer service experience.

Will I work alone or as part of a team?

The SMC Transporter role involves both working independently and as part of a team with minimal supervision.

Can I expect to have contact with patients directly?

Yes, the position involves direct patient contact and frequent interaction with healthcare staff.

Are there opportunities for career advancement within this role?

Yes, Mayo Clinic offers continuing education and advancement opportunities for employees to build a long, successful career.

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Mayo Clinic

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career. Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world. We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.