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Snr Professional, Client Training

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CoreLogic

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Real Estate & Property
  • Melbourne
    Remote
  • Quick Apply

AI generated summary

  • You must have exceptional people skills, real estate passion, travel flexibility, strong communication, training experience, sales acumen, and maintain a high percentage of billable hours.
  • You will deliver customized training, travel to client locations, identify upsell opportunities, stay updated on industry trends, collaborate with teams, and track training effectiveness.

Requirements

  • Exceptional People Skills: Strong ability to engage with a wide range of stakeholders, including senior executives and team members, with professionalism and empathy.
  • Real Estate Passion: While prior real estate experience is preferred, a genuine interest in the industry and our solutions is essential.
  • Travel Flexibility: Willingness to travel to client locations as needed. (Valid Drivers License & Reliable Car)
  • Strong Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear and compelling manner.
  • Experience & Skills: Previous experience in training or a client-facing role, with a track record of success in delivering high-quality training programs. Knowledge of digital solutions and their application in the real estate sector is advantageous.
  • Sales Acumen: Ability to identify upselling opportunities and effectively introduce clients to additional products and services that enhance their CoreLogic experience.
  • Billable Time Percentage: Achieve and maintain a target percentage of billable hours relative to total working hours, ensuring a high level of productivity and effective use of time in client training and related activities. This percentage will be a key measure of your efficiency and contribution to revenue generation.

Responsibilities

  • Client Training & Engagement: Deliver engaging and informative training sessions to clients on CoreLogic’s digital solutions. Customise training content to meet the specific needs of diverse client groups.
  • Travel & Client Interaction: Travel to client locations as required to provide hands-on training and support. Develop strong relationships with clients, ensuring they are satisfied and confident in using our solutions.
  • Passive Selling & Upselling: Identify opportunities to introduce clients to additional products and services that complement their current solutions. Use passive selling techniques to suggest relevant upgrades and new features based on client needs and usage patterns.
  • Market Insights & Product Knowledge: Stay updated on the latest developments in the real estate industry and CoreLogic’s product offerings. Use this knowledge to provide relevant and valuable insights during training sessions.
  • Collaboration & Strategy: Work closely with the Client Success and Sales teams to identify training needs and develop strategies that align with client goals. Contribute to strategic planning for client engagement and product adoption.
  • Performance Tracking & Reporting: Monitor and report on the effectiveness of training programs. Gather feedback from clients to continuously improve training materials and approaches.

FAQs

What is the main responsibility of a Senior Professional in Client Training at CoreLogic?

The main responsibility is to enhance clients’ understanding and utilization of CoreLogic's digital solutions through engaging training sessions, as well as to identify upselling opportunities for additional products and services.

Is travel a requirement for this position?

Yes, this role requires traveling to client locations to provide hands-on training and support.

What is the expected background for candidates applying for this job?

Candidates should possess strong people skills, excellent communication abilities, and ideally have previous experience in training or a client-facing role, along with a genuine interest in the real estate industry.

What kind of training will the Senior Professional be delivering?

The Senior Professional will deliver customized training sessions on CoreLogic's digital solutions tailored to meet the specific needs of diverse client groups.

Are there performance metrics associated with this role?

Yes, key performance indicators include the quality of training delivered, sales referrals, billable time percentage, and client satisfaction metrics such as CoreLogic NPS & CSTAT.

What support does CoreLogic provide for personal and professional development?

CoreLogic offers flexible working conditions, access to cutting-edge property research tools, and opportunities for personal and professional development to foster growth.

What is the company’s approach to diversity and inclusion?

CoreLogic is committed to employing a diverse workforce and creating an inclusive work environment that values everyone’s unique contributions and experiences.

Will the Senior Professional have the opportunity to collaborate with other teams?

Yes, the Senior Professional will work closely with the Client Success and Sales teams to identify training needs and develop strategies that align with client goals.

Is there a focus on sales in this role?

Yes, the role involves leveraging passive selling and upselling techniques to introduce clients to additional products and services that complement their current solutions.

What type of work culture can candidates expect at CoreLogic?

Candidates can expect a collaborative and dynamic work culture that values innovation, supports contributions, and celebrates diversity and inclusion.

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CoreLogic

Technology
Industry
5001-10,000
Employees

Mission & Purpose

With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality. From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data. This is our passion and our commitment.