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Snr Professional Services Mgr - German Speaker, Amazon Business Professional Services

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Amazon

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
  • Germany, +4
    Remote

AI generated summary

  • You must be a German speaker with B2B sales experience, CRM familiarity, a degree, and knowledge of procurement processes. C1 in French, Italian, or Spanish is a plus.
  • You will assess customer purchasing processes, drive adoption of Amazon Business solutions, manage project execution, communicate with stakeholders, mitigate risks, and relay market needs to internal teams.

Requirements

  • Ability to lead customer facing engagements in German
  • Experience positioning and selling innovative solutions to new and existing customers and market segments
  • Experience with Microsoft Office products and applications
  • Experience with sales CRM tools such as Salesforce or similar software
  • Bachelor's degree or equivalent
  • Knowledge of procurement and source to pay processes and solutions or equivalent experience
  • Experience identifying trends and needs to improve an already closed large-scale technology deal
  • Experience in B2B or enterprise sales with a focus on hunting new business
  • +C1 proficiency in French, Italian or Spanish

Responsibilities

  • Assess current purchasing processes for customers, evaluating opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
  • Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions
  • Define requirements and scope project for utilizing AB solutions
  • Oversee programme execution including resource requests, project scheduling, and timely delivery
  • Provide timely, clear and concise and complete communications to Customer and Amazon Business Leadership where required
  • Assess project risks, anticipate challenges and manage timely escalations when necessary
  • Focus on automating service needs for Customers and on more complex engagements, work with Product Management and Technical teams to develop solutions that will increase customer adoption
  • Ensure each launch prepares the Customer to achieve their targets and adopt Amazon Business as planned, including feature adoption and spend
  • Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

FAQs

What language proficiency is required for this position?

C1 proficiency in German is required for this position, along with fluency in English.

What is the primary responsibility of the Senior Professional Services Manager?

The primary responsibility is to lead customer-facing engagements, managing complex projects to analyze, define, and implement innovative solutions for B2B customers.

What experience is preferred for applicants?

Applicants should have experience positioning and selling innovative solutions, as well as a background in B2B or enterprise sales, especially in managing relationships with senior stakeholders.

What tools do you expect candidates to be familiar with?

Candidates are expected to have experience with Microsoft Office products and applications, as well as sales CRM tools such as Salesforce or similar software.

Is a specific educational background necessary for this role?

Yes, a bachelor's degree or equivalent is required for this role.

What types of customers will the Senior Professional Services Manager be working with?

The Manager will work with high potential customers including individual professionals, small businesses, and large institutions that have complex B2B procurement requirements.

What aspects of project management will the role focus on?

The role will focus on project scoping, issue handling, risk management, timely delivery, and ensuring that client needs are met throughout the project lifecycle.

What is the mission of Amazon Business Professional Services?

The mission is to accelerate customers’ success, adoption, and spend by guiding their journey with tools and services, while building their confidence with insights and trusted resources.

Are there opportunities for professional development within the role?

Yes, the Senior Professional Services Manager will have the opportunity to gain insights from customer interactions and share learnings that can improve service offerings and customer experience.

What kind of training will the Senior Professional Services Manager provide to customers?

They will deploy internal training resources to create and deliver launch activities and/or training for the customer’s Admin/Accounts Payable Team and end users to ensure successful account deployment.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.