FAQs
What language proficiency is required for this position?
C1 proficiency in German is required for this position, along with fluency in English.
What is the primary responsibility of the Senior Professional Services Manager?
The primary responsibility is to lead customer-facing engagements, managing complex projects to analyze, define, and implement innovative solutions for B2B customers.
What experience is preferred for applicants?
Applicants should have experience positioning and selling innovative solutions, as well as a background in B2B or enterprise sales, especially in managing relationships with senior stakeholders.
What tools do you expect candidates to be familiar with?
Candidates are expected to have experience with Microsoft Office products and applications, as well as sales CRM tools such as Salesforce or similar software.
Is a specific educational background necessary for this role?
Yes, a bachelor's degree or equivalent is required for this role.
What types of customers will the Senior Professional Services Manager be working with?
The Manager will work with high potential customers including individual professionals, small businesses, and large institutions that have complex B2B procurement requirements.
What aspects of project management will the role focus on?
The role will focus on project scoping, issue handling, risk management, timely delivery, and ensuring that client needs are met throughout the project lifecycle.
What is the mission of Amazon Business Professional Services?
The mission is to accelerate customers’ success, adoption, and spend by guiding their journey with tools and services, while building their confidence with insights and trusted resources.
Are there opportunities for professional development within the role?
Yes, the Senior Professional Services Manager will have the opportunity to gain insights from customer interactions and share learnings that can improve service offerings and customer experience.
What kind of training will the Senior Professional Services Manager provide to customers?
They will deploy internal training resources to create and deliver launch activities and/or training for the customer’s Admin/Accounts Payable Team and end users to ensure successful account deployment.