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Social Media Agent (m/f/d) 100% Remote Customer Support

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Concentrix

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Berlin
    Remote

AI generated summary

  • You must be fluent in English, service-oriented, flexible with hours, a German resident (except Saxony, Hessen, Saarland, Hamburg), and ideally have customer service experience.
  • You will handle customer inquiries across multiple channels, address social media account concerns, provide tailored product advice, and document interactions in the customer database.

Requirements

  • Your qualifications
  • Are proficient or bilingual in English in speech and writing.
  • Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
  • Are interested in social media, online media or digital marketing.
  • Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
  • Are confident in using a PC.
  • Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered.
  • Can fulfil the requirements for a remote workplace.
  • Are willing to continuously expand your skills.
  • Ideally you already have:
  • Experience in customer service
  • A recognised qualification and experience in customer service support.

Responsibilities

  • Handle customer enquiries and requests and respond to them according to need and situation.
  • Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
  • Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
  • Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
  • Once the customer is happy, document the interaction in the customer database.

FAQs

Do we support remote work?

Yes, this position is 100% remote work from your first day of employment.

What is the salary for this position?

The salary for this role can be up to €2,500 gross per month.

What are the working hours for this job?

The working hours are Monday to Sunday from 08 AM to 11 PM, staffed using a rotating multi-shift system.

Is previous experience required for this role?

No previous experience is required. We will provide training and support from the start.

What kind of training will be provided?

You will start with a 7-week full-time training course run by certified trainers, along with regular coaching and development training.

Are there any vacation days offered?

Yes, you can enjoy up to 25 vacation days along with a flexible working time account.

What languages do I need to speak for this position?

Proficiency or bilingual capability in English is required for both speech and writing.

Can I apply if I am returning to work after a break?

Absolutely! Applicants returning to work or with different backgrounds are encouraged to apply.

Are there growth opportunities within the company?

Yes, there are real career and personal growth potentials, with many managers and leaders promoted from within.

Is there a specific location requirement for applicants?

Yes, applicants must be residents of Germany, but those from Saxony, Hessen, Saarland, and Hamburg cannot be considered.

Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.