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Software Development Manager (TS Clearance)



13d ago

  • Job
    Expert Level
  • Software Engineering
  • Washington, DC, +1

AI generated summary

  • You must have an active TS Clearance, a Bachelor's degree in a technical field, 5+ years of management experience, 10+ years of hands-on experience, knowledge of ServiceNow platform and SDLC, ability to lead a team of developers, proficiency in programming languages, familiarity with database systems, expertise in data integration, and certifications in Agile methodologies.
  • You will lead teams of developers, design, and maintain ServiceNow based projects, conduct proofs of concept, manage schedules, develop training plans, maintain coding best practices, and diagnose and resolve application issues in an agile environment.


  • Required Technical and Professional Expertise:
  • Active Top Secret Clearance with ability to obtain SCI
  • A Bachelor’s degree from an accredited university or college in a technical field such as
  • Information Systems, Information Sciences and Technology, Engineering, Computer Science, etc., or the equivalent combination of education, technical training, or work experience.
  • Minimum of (5) years of progressive management experience
  • At least ten years of hands-on experience in work similar to that being supervised.
  • A deep understanding of ServiceNow’s platform, modules, and architecture, ServiceNow
  • Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and
  • ServiceNow PowerShell cmdlets.
  • An understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures that ensure products are delivered quickly, but also meet high-quality standards.
  • Ability to lead and manage a team of developers, set priorities, manage risks, define scope, manage timelines, communicate progress and issues.
  • Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide
  • API, server-side scripting, data imports, and data exports, REST API, and OData API.
  • Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.
  • Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.
  • Expertise in setting up and configuring data integration between ServiceNow and other systems leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.
  • Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.
  • Certified ScrumMaster (CSM), or comparable/equivalent qualifications.
  • Preferred Technical and Professional Expertise
  • Experience in Federal government consulting engagements
  • ServiceNow certifications
  • SAFe® or Agile-related certification


  • The Software Development Manager will be responsible for leading teams of developers to
  • design, develop, and maintain START which is built on ServiceNow’s products and platforms.
  • A strong knowledge base of the ServiceNow product and capabilities will be required.
  • A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow’s products.
  • Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.
  • Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.
  • Develop estimates, manage schedules and communication with partners for new features and releases.
  • Develop training plans and approaches to increase the software engineering capabilities of your team.
  • Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.
  • Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.
  • Direct team in development of unit tests for regression and refactoring
  • Periodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).
  • Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation


What is the required clearance for this position?

The required clearance for this position is an active Top Secret clearance with the ability to obtain SCI.

What are the key responsibilities of the Software Development Manager in this role?

Key responsibilities include leading teams of developers to design, develop, and maintain START on ServiceNow's products, conducting proofs of concept, developing estimates and managing schedules, developing training plans for the team, creating and maintaining coding best practices, leading agile sprint efforts, and more.

What technical skills and qualifications are required for this role?

Required qualifications include a Bachelor's degree in a technical field, minimum of 5 years of progressive management experience, at least 10 years of hands-on experience in a similar role, a deep understanding of ServiceNow's platform and architecture, proficiency in programming languages such as JavaScript and HTML, familiarity with relational and non-relational databases, and more.

Is there a preferred certification for this role?

Preferred certifications include ServiceNow certifications, SAFe® or Agile-related certification, and Certified ScrumMaster (CSM) or comparable/equivalent qualifications.

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Mission & Purpose

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything