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Solution Consultant - Social Housing (UK hours)

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MRI Software

Oct 18

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Cape Town
  • Quick Apply

AI generated summary

  • You should understand UK social housing, have experience in application support, be a quick learner, communicate complex ideas clearly, and possess strong problem-solving skills.
  • You will document client requirements, configure software, manage users, optimize processes, monitor system alerts, assist with integrations, and create documentation for UK social housing.

Requirements

  • Basic understanding of and willingness to learn UK Social (government) housing principles and processes.
  • Proven experience as an application support analyst or application managed services consultant.
  • Ability to learn and digest new software quickly.
  • Solid functional and technical acumen with the ability to communicate complex concepts in an accessible way.
  • Organised, methodical, and with a sound commercial approach.
  • Exceptional verbal and written communication, presentation, and interpersonal skills.
  • Focused and detail orientated.
  • Self-motivated and able to work independently.
  • Good problem-solving skills.

Responsibilities

  • Understand and document our clients’ business requirements.
  • Setup and maintain software applications.
  • Assist in the customisation and configuration of our software.
  • Provide user management and tailored application support.
  • Review cyclical processes and work with clients to optimise them and minimise issues.
  • Monitor system and integration alerts:
  • Assist in the setup of solution integration.
  • Review system alerts and work to minimise integration issues.
  • Provide advice and guidance to resolve integration issues.
  • Create and maintain comprehensive, user-friendly documentation specific to UK Social housing, including guides and best practices.

FAQs

What are the working hours for this position?

The working hours for this position support the UK region, which means working from 10:00 to 18:30 SA time, and until 19:30 during daylight saving time.

Is this role primarily remote or on-site?

This role operates under a hybrid working model, allowing for three days of remote work per week.

What is the main focus of the Solution Consultant role?

The main focus of the Solution Consultant role is to transform UK Social housing by understanding client business requirements, configuring software solutions, and providing tailored application support.

Does MRI Software offer any unique employee perks?

Yes, MRI Software offers unique perks such as office breakfasts, quarterly lunches, virtual social events, and employee-led groups focusing on diversity, equity, and inclusion.

What is the annual leave policy for this position?

Employees receive 25 days of annual leave in addition to public holidays, plus a bank of 16 hours of "Flex Time Off" that can be used whenever and however they choose.

Is professional development supported in this role?

Yes, the company offers a Tuition Reimbursement Scheme to further your professional development.

How important is diversity and inclusion at MRI Software?

Diversity, equality, and inclusion are critical values for MRI Software, and the company is committed to being an inclusive employer.

What qualifications are required for this position?

Candidates should have a basic understanding of UK Social housing principles, proven experience as an application support analyst, and strong communication and problem-solving skills.

What type of work environment does MRI Software promote?

MRI Software promotes a flexible and collaborative work environment where employees are encouraged to reach their full potential.

Is there a health benefits program available?

Yes, MRI Software provides a Medical Aid Scheme as part of its health benefits.

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.

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