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Solution Support Engineer

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SAP

Aug 22

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Software Engineering
  • Dublin

Requirements

  • - Basic to advanced knowledge in one application/technology area
  • - Basic to advanced knowledge in Client Server Technology
  • - Basic to advanced knowledge in Workflow / RFC
  • - Basic to advanced understanding of business processes within one application/technology area
  • - Basic to professional skills with one programming language such as ABAP, JAVA, . NET >Technical skills (debugging, tracing, verifying complex customizing)
  • - Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
  • - Basic knowledge of implementation of Notes and Support Packages and Service Packs; execution of transports or upgrades, (cloud) system operations
  • - Professional Training & Certification >Topic area specific technical/ functional curriculum

Responsibilities

  • Supporting Business Technology Platform customer with web service integrations and Client Server Technology or Workflow issues.
  • Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
  • Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
  • Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
  • Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.
  • Develop product specialization in at least one product area.
  • Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers).

FAQs

What is the primary role of a Solution Support Engineer at SAP?

The primary role of a Solution Support Engineer at SAP is to provide complex technology or functional product and end-to-end solution support to customers, including root cause analysis and solutions in complex environments.

What types of issues will I be supporting as a Solution Support Engineer?

As a Solution Support Engineer, you will support Business Technology Platform customers with web service integrations, Client Server Technology, and Workflow issues.

Will I be working alone or as part of a team?

You will be delivering core customer support both in team environments (known as swarming) and through individual-driven actions while cooperating with experienced support engineers as necessary.

What kind of documentation will I be responsible for creating?

You will create knowledge documents, tools, and processes such as WIKI content, Knowledge Base Articles, and Guided Answers to support customers and help colleagues prevent future issues.

Is there an opportunity for personal growth within this role?

Yes, SAP emphasizes a strong focus on learning and development, allowing for personal growth and recognition for individual contributions.

What technical skills are required for this position?

Basic to professional skills in at least one programming language (such as ABAP, JAVA, or .NET), along with debugging, tracing, and verifying complex customizing, are required for this position.

What kind of knowledge is expected regarding business processes?

A basic to advanced understanding of business processes within one application or technology area is expected for this role.

Is certification required for this position?

Professional Training & Certification in topic area-specific technical or functional curriculum is preferred.

Does SAP promote inclusion in the workplace?

Yes, SAP’s culture is centered around inclusion, health and well-being, and flexible working models, ensuring everyone feels included and can perform at their best.

What if I need accommodation during the application process?

If you need accommodation or special assistance to navigate the SAP website or complete your application, you can email the Recruiting Operations Team at Careers@sap.com.

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SAP

Our purpose is to help the world run better and improve people’s lives.

Technology
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRu

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