FAQs
What is the primary role of a Solution Support Engineer at SAP?
The primary role of a Solution Support Engineer at SAP is to provide complex technology or functional product and end-to-end solution support to customers, including root cause analysis and solutions in complex environments.
What types of issues will I be supporting as a Solution Support Engineer?
As a Solution Support Engineer, you will support Business Technology Platform customers with web service integrations, Client Server Technology, and Workflow issues.
Will I be working alone or as part of a team?
You will be delivering core customer support both in team environments (known as swarming) and through individual-driven actions while cooperating with experienced support engineers as necessary.
What kind of documentation will I be responsible for creating?
You will create knowledge documents, tools, and processes such as WIKI content, Knowledge Base Articles, and Guided Answers to support customers and help colleagues prevent future issues.
Is there an opportunity for personal growth within this role?
Yes, SAP emphasizes a strong focus on learning and development, allowing for personal growth and recognition for individual contributions.
What technical skills are required for this position?
Basic to professional skills in at least one programming language (such as ABAP, JAVA, or .NET), along with debugging, tracing, and verifying complex customizing, are required for this position.
What kind of knowledge is expected regarding business processes?
A basic to advanced understanding of business processes within one application or technology area is expected for this role.
Is certification required for this position?
Professional Training & Certification in topic area-specific technical or functional curriculum is preferred.
Does SAP promote inclusion in the workplace?
Yes, SAP’s culture is centered around inclusion, health and well-being, and flexible working models, ensuring everyone feels included and can perform at their best.
What if I need accommodation during the application process?
If you need accommodation or special assistance to navigate the SAP website or complete your application, you can email the Recruiting Operations Team at Careers@sap.com.