FAQs
What is the primary role of a Spare Parts Analyst at HMH?
The primary role includes receiving and processing customer enquiries, preparing quotations and order confirmations, tracking delivery dates, coordinating technical matters related to spare parts, and ensuring customer satisfaction with deliveries.
What qualifications are required for the Spare Parts Analyst position?
A completed commercial or technical training or comparable qualification, initial work experience in customer service, sound knowledge of SAP and MS Office, very good knowledge of German and English, strong communication skills, and a reliable, systematic way of working are required.
Is prior experience necessary for this position?
Initial work experience in customer service is required for the Spare Parts Analyst position.
What tools and software should a Spare Parts Analyst be familiar with?
A Spare Parts Analyst should have sound knowledge of SAP and MS Office.
How does HMH ensure employee growth and development?
HMH offers exciting job opportunities, professional development, competitive pay, and benefits, fostering a casual and inclusive work environment.
What languages are necessary for this job?
Very good knowledge of both German and English is necessary for this job.
What is HMH’s approach to workplace culture?
HMH values respect, support, and having a good day at work, creating a knowledgeable, global team that helps each other to succeed.
Will the Spare Parts Analyst need to interact with customers?
Yes, the role involves receiving customer enquiries and tracking delivery dates while proactively communicating with customers.
What are the additional responsibilities of the Spare Parts Analyst?
Additional responsibilities include monitoring and advising on safety stock in the warehouse and assisting the Manager with reporting requirements and sales statistics.
Is this position suitable for someone looking for a casual work environment?
Yes, HMH ensures a casual and inclusive work environment where employees can thrive.