Specialist, HR Shared Service

Ford Motor Company

Oct 24

Applications are closed

Job
Full-time
Mid Level
People, HR & Administration
Long Beach

Requirements

Bachelor’s Degree in Human Resources, Organizational Development or equivalent work experience.
3+ years of work experience in Human Resources or a related field.
Experience in Ford’s HR systems (i.e., Oracle, Visier, etc.).
Proficiency in Microsoft Excel.
Prior experience working as an HR Business Partner or related customer-facing role.
Superior relationship-building and communication skills.
Critical thinker mindset who anticipates challenges and acts proactively.
Ability to strategically triage work and execute with agility and attention to detail.
Development mindset who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.

Responsibilities

Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes, etc.).
Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
Liaise between/delegate action (when appropriate) to People First colleagues and key partners (e.g., Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
Participate in the delivery of special projects and initiatives. Such projects include organizational designs which require mass position changes/HCM data alignment, job architecture, position management, and other data clean-up and integrity maintenance exercises (e.g., work location alignment). These may require varied reporting needs that become nuanced by organization.
Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions.
Develop a deep understanding of the assigned CHRO’s team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
Model customer service excellence to the broader People First Team, including sharing learnings and best practices.

FAQs

What is the job title for this position?

The job title is Specialist, HR Shared Service.

Where is this job located?

This position is a hybrid role based out of Long Beach or Palo Alto, CA.

What are the primary responsibilities of the HR Shared Service Specialist?

The primary responsibilities include resolving HR policy/process inquiries, managing escalations, participating in special projects, identifying systemic issues, and building relationships within the assigned CHRO's team.

What qualifications are required for this position?

A Bachelor's Degree in Human Resources, Organizational Development, or equivalent work experience, along with 3+ years of work experience in Human Resources or a related field, are required.

Is prior experience with Ford's HR systems preferred?

Yes, experience with Ford's HR systems (i.e., Oracle, Visier, etc.) is considered an advantage.

What skills are desirable for candidates applying for this role?

Desired skills include superior relationship-building and communication skills, critical thinking, the ability to strategically triage work, and a development mindset.

Does Ford offer benefits to employees?

Yes, Ford offers a range of benefits including medical, dental, vision coverage, flexible family care days, vehicle discounts, tuition assistance, and more.

Is visa sponsorship available for this position?

No, visa sponsorship is not available for this position.

What is the salary grade for this position?

This position is classified as a salary grade 7.

How do I apply for this position?

You can apply for this position through the Ford Motor Company's official application process on their careers website.

Are there accommodations available for applicants with disabilities?

Yes, reasonable accommodations for the online application process are available. Applicants can call 1-888-336-0660 for assistance.

Ford Motor Company

Automotive

Industry

10,001+

Employees

1903

Founded Year

Mission & Purpose

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us. Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.