Specialist - Human Resources Operations (Hybrid)

United Airlines

Jan 27

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
People, HR & Administration
Chicago

Requirements

2+ years of related experience in human resources or a customer service function
Strong analytical skills with the ability to assess situations, identify root causes, and develop effective solutions.
Exceptional attention to detail and a commitment to maintaining high-quality standards.
Proficiency in case management tools and HR systems (e.g., Oracle, Workday, ServiceNow).
Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
Strong organizational skills with the ability to manage multiple cases and priorities simultaneously.
Ability to work both independently and collaboratively in a fast-paced environment.
Empathic; genuinely cares about people and wants to help
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position
3+ years of professional exposure in an HR department.
Airline industry knowledge

Responsibilities

Serve as the main point of contact for employee inquiries related to benefits, payroll, time off, policies, and other HR topics through a case management system.
Use HR systems, knowledge bases, and process documentation to address inquiries effectively.
Analyze employee concerns, research solutions, and provide detailed, accurate, and thorough responses.
Ensure all employee interactions are recorded accurately in the case management tool, adhering to documentation standards.
Collaborate with HR teams and subject matter experts to resolve complex cases or escalate when necessary.
Continuously update knowledge base of HR policies, procedures, and systems to provide the most current and relevant information.
Periodic special projects and duties may be assigned based on Company need and requirements.

FAQs

What is the job title for this position?

The job title for this position is Specialist - Human Resources Operations.

Is this position remote or hybrid?

This position is hybrid, combining both remote and in-office work.

What are the main responsibilities of the Specialist - HR Operations?

The main responsibilities include providing administrative support for employee inquiries related to benefits, payroll, and HR policies, using a case management tool to resolve issues, and collaborating with HR teams to address complex cases.

What are the minimum qualifications required for this role?

The minimum qualifications include 2+ years of related experience in HR or customer service, strong analytical skills, attention to detail, proficiency in case management tools, excellent communication skills, and the ability to manage multiple priorities.

Is prior experience in the airline industry required for this position?

No, prior experience in the airline industry is not required but is preferred.

What types of benefits does United Airlines offer for this position?

United Airlines offers competitive benefits, including medical, dental, vision, life insurance, disability, parental leave, paid time off, and 401(k) with flight privileges.

Are there opportunities for career advancement in this role?

Yes, United Airlines encourages career growth and development, providing employees with various paths to advance their careers.

Is this position open to individuals who do not meet all preferred qualifications?

Yes, United values diverse experiences and encourages applicants who may not check all boxes to apply.

Will the company provide accommodations for individuals with disabilities during the application process?

Yes, United Airlines will provide reasonable accommodations for individuals with disabilities during the application or interview process.

What is the base pay range for this role?

The base pay range for this role is $60,040.00 to $81,840.00, depending on job-related, non-discriminatory factors such as experience and education.

United Airlines

Good Leads The Way.

Automotive

Industry

10,001+

Employees

1926

Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.