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Specialist, U.S. Benefits

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Scotiabank

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Banking & Finance
  • New York

AI generated summary

  • You should have 3+ years in benefits/leave management, compliance knowledge, strong Excel/PowerPoint skills, customer service experience, and excellent communication and relationship management skills.
  • You will manage leave programs, support benefits administration, conduct information sessions, resolve employee inquiries, and enhance processes while ensuring compliance and excellent service.

Requirements

  • Demonstrated knowledge and experience in benefits / leave management and accommodation administration including FMLA, ADA, NYPFL, CAPFL, short-term and long-term disability
  • Understanding of benefits administration and delivery knowledge, policies, and procedures (minimum 3 years experience)
  • Knowledge of benefits program compliance and reporting requirements
  • Attentive to details and deadlines; ability to manage multiple initiatives
  • Excellent customer service skills
  • Financial services industry experience preferred
  • Advanced Microsoft Office skills, particularly in Excel and PowerPoint
  • Ability to effectively work independently and identify when to engage others
  • Ability to maintain confidentiality
  • Strong relationship management and interpersonal skills
  • Sound judgment and problem-solving skills
  • Strong communication skills, both verbal and written
  • Strong ability to understand and translate metrics and operational items into ready to communication presentation materials
  • Strong people leadership skills – experience managing and working within cross-functional teams

Responsibilities

  • Responsible for supporting the enterprise-wide leave of absence program
  • Support the end-to-end leave administration process to ensure the efficient execution of the leave management program and serve as resource for all leave related questions, processes and procedures for employees
  • Through coordination with leave management vendor, deliver disability and family leaves in accordance with state, federal and Bank policies
  • Identifies opportunities and gaps in the benefits and leaves processes and suggests solutions as appropriate
  • Conduct employee benefit information sessions for health, welfare, retirement, and ancillary benefits
  • Participate in the development and review of employee benefit communication materials (i.e. summary plan descriptions, U.S. wide announcements, FAQs, etc.). Ensures benefit documents are up to date and available on internal sites.
  • Policy interpretation, eligibility determination, and day-to-day administration of all benefits, retiree programs, retirement and well-being programs within established standards and Service Level Agreements (SLAs)
  • Assists in establishing, strengthening and development of U.S. HR benefit policies, processes, technologies and departmental workflow with an understanding of industry best practices
  • Partner with Benefits vendors and Senior Manager on the identification and remediation of various technology issue management and enhancements
  • Coordinates, in partnership with the Benefits Manager; Open Enrollment, vendors relations, internal communications, annual audit materials, and knowledge management tool
  • Provides guidance, assesses risk, resolves issues, and escalates as appropriate while maintaining employee’s confidential information
  • Resolves complex employee issues through regular interactions with external vendors, employees, managers, retirees, dependents, HR Operations team, HRBPs, Total Rewards COE, and Legal
  • Accountable for external vendors relations, compiling materials related to audits, and upkeep of knowledge management tools and documents
  • U.S. point of contact for benefits related escalations as well as to answer complex inquiries and resolves issues related to benefit programs/plans through various channels (Ask HR, phone, and email)
  • Stays abreast of benefits compliance matters and government regulations
  • Reviews and reconciles benefit bills and initiates corrections and payments (checks received by vendors for accounts receivable processing)
  • Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
  • Actively seeks opportunities to improve departmental processes, customer service, and overall employee experience by identifying service or process deficiencies, and recommending solutions
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Additional ad-hoc duties and projects as they arise
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high-performance environment and contributes to an inclusive work environment

FAQs

What is the salary range for the Specialist, U.S. Benefits position?

The salary range for this position is $80,000.00 to $100,000.00, though the final offer may vary based on the candidate's relevant knowledge, skills, and experience.

What is the main purpose of the Specialist, U.S. Benefits role?

The main purpose of this role is to support the U.S. benefits program by ensuring the administration and delivery of various plans, including disability management, health and welfare benefits, retirement plans, and retiree/survivor services, in compliance with regulations and internal policies.

What qualifications are needed for the Specialist, U.S. Benefits position?

Candidates should have at least 3 years of experience in benefits and leave management, with knowledge of FMLA, ADA, and disability programs, as well as strong customer service skills and relationship management abilities.

Where is the Specialist, U.S. Benefits position located?

The position is located in New York City, New York, and Houston, Texas.

What type of benefits does Scotiabank offer?

Scotiabank offers flexible benefit programs designed to support employees' unique family, financial, physical, mental, and social health needs.

Will I receive training for this position?

Yes, the role involves conducting employee benefit information sessions and reviewing communication materials, which implies access to training and development opportunities.

What kind of experience is preferred for candidates applying to this role?

Experience in the financial services industry is preferred, along with demonstrated knowledge in benefits administration and leave management.

How does Scotiabank ensure a diverse and inclusive environment?

Scotiabank values the unique skills and experiences of each individual and is committed to creating and maintaining an inclusive and accessible environment for everyone.

Who do I contact if I require accommodations during the recruitment process?

Candidates requiring accommodations during the recruitment process should inform the Recruitment team to facilitate necessary arrangements.

What is expected of the Specialist, U.S. Benefits in terms of compliance?

The Specialist is expected to stay abreast of benefits compliance matters and government regulations to ensure all programs and plans are delivered in accordance with established standards.

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Scotiabank

Finance
Industry
10,001+
Employees

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