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Sr Benefits Specialist (Leave)

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Cox Communications

Jan 15

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Atlanta

Requirements

  • High school diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field.
  • Customer service experience.
  • Prior experience administering Leave of Absence.
  • Strong knowledge of federal and state regulations as they pertain to benefits.
  • Strong PC skills including proficiency in Excel.
  • Ability to deal sensitively with confidential material.
  • Strong interpersonal (verbal and written) communication skills.
  • Detail oriented and data entry accuracy.
  • 3 years of direct work experience in Leaves.
  • Working knowledge of Workday or related HRIS.
  • Strong aptitude for helping customers and a customer experience focus.
  • Must be able to work in a highly structured environment.
  • Strong computer skills and be able to navigate through multiple screens.
  • Ability to adapt to constant change.

Responsibilities

  • Manages the full life cycle of Leave management, partnering with MetLife (our 3rd party provider) for FML and Disability.
  • Maintains employee benefit records and prepares documents necessary for implementing benefit coverage.
  • Maintains compliance with all legal requirements of employee leave benefit programs.
  • Advises employees on eligibility and claims procedures for FML and disability.
  • Administers leaves per defined policies & procedures. Processes return to work documentation in Workday from employees returning from Leave of Absence (LOA).
  • Interprets and communicates HR policies and procedures, both verbally and in writing. Communication channels include telephone, written inquiries, e-mail, or other technological interfaces.
  • Utilizes case management and knowledge application for research and documentation to update tickets for inquiries and issues when answering questions regarding leaves in a proactive and effective manner.
  • Answers Leave calls.
  • Processes leave-related pay.

FAQs

What is the location for the Senior Benefits Specialist (Leave) position?

The position is located in Atlanta, Georgia.

What are the primary responsibilities of the Senior Benefits Specialist (Leave)?

The primary responsibilities include managing the full life cycle of Leave management, maintaining employee benefit records, ensuring compliance with legal requirements, advising employees on eligibility and claims procedures, processing return to work documentation, and administering leaves according to defined policies and procedures.

What qualifications are required for this role?

Required qualifications include a high school diploma/GED and five years of experience in a related field, customer service experience, prior experience administering Leave of Absence, knowledge of federal and state regulations related to benefits, and strong communication skills.

Is prior experience in administering Leave of Absence necessary?

Yes, prior experience administering Leave of Absence is a requirement for this position.

What is the pay range for this role?

The hourly base pay rate is between $23.65 and $35.48, which may vary based on location and the selected candidate's knowledge, skills, and abilities.

What benefits does Cox Communications offer to employees?

Employees are eligible for various benefits including health care insurance, retirement planning (401(k)), a minimum of sixteen hours of paid time off each month, seven paid holidays, and additional paid time off for bereavement leave, military leave, and parental leave.

Are applicants required to have authorization to work in the U.S.?

Yes, applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

What software skills are preferred for this role?

Proficiency in Excel and familiarity with Workday or a related HRIS are preferred.

Does Cox Communications have an equal employment opportunity policy?

Yes, Cox Communications is an Equal Employment Opportunity employer and considers all qualified applicants without regard to race, age, gender, or other protected characteristics.

What type of environment will I be working in?

The role requires working in a highly structured environment while adapting to constant changes.

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Cox Communications

The largest private telecom company in America, we serve nearly seven million homes and businesses across 18 states.

Telecommunications
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.

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