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Sr Customer Service Representative

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Thermo Fisher Scientific

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Milan

AI generated summary

  • You need a high school diploma, GCSE in English, MS Office skills, customer service experience, teamwork ability, and strong communication skills; E1/SAP experience preferred.
  • You will ensure customer satisfaction through support, manage inquiries, resolve complaints, liaise with internal teams, and participate in Europe-wide projects to enhance service quality.

Requirements

  • High school graduate or equivalent experience is required.
  • Education to GCSE standard (European equivalent), including English language.
  • Computer literate – MS Office, Word/Excel/PowerPoint.
  • Possess excellent administration, interpersonal demeanor and the ability to plan and time prioritize multiple tasks.
  • Partnership and accuracy are critical.
  • Some past experience in a customer contact/order admin role, preferably in a fast-changing sales environment.
  • Ability to work as part of a team.
  • Communicates with Managers and Team Leader daily, Sales and other functions as required.
  • Communicates externally both verbally and in writing, at all levels, with the Division’s customers.
  • E1 and/or SAP experience preferred.

Responsibilities

  • Supplies to customer happiness and attends to their demands.
  • Directly impacts customer happiness by consistently meeting or exceeding their expectations in all interactions with the customer service team.
  • You will act as an interface to the Italian customer and taking over the telephone and written customer support as well as processing incoming customer enquiries while ensuring high quality customer service.
  • Customer complaints – acts as contact point for customers and ensures timely resolution and customer happiness outcome through interaction with internal collaborators (Complaint Team).
  • Liaises with internal departments to resolve issues or feedback relevant information to ensure process improvements.
  • Within our customer service department we also offer the opportunity to work on Europe-wide projects and, in collaboration with the relevant departments, provide our customers with an outstanding customer service experience.

FAQs

What is the work schedule for the Sr Customer Service Representative position?

The work schedule is standard Monday through Friday.

What environmental conditions will I be working in?

You will be working in an office environment.

What are the primary responsibilities of this position?

The primary responsibilities include providing excellent customer service, handling customer inquiries and complaints, liaising with internal teams for issue resolution, and participating in Europe-wide projects.

What educational qualifications are required for this role?

A high school diploma or equivalent experience is required, along with education to GCSE standard, including English language.

Is prior customer service experience necessary?

Some past experience in a customer contact or order administration role, preferably in a fast-changing sales environment, is preferred.

What skills are essential for this position?

Essential skills include teamwork, effective communication at all levels, computer literacy (MS Office, Word/Excel/PowerPoint), and strong administrative and planning abilities.

Is experience with E1 or SAP necessary for this role?

While E1 and/or SAP experience is preferred, it is not strictly necessary.

Are there opportunities for career advancement in this position?

Yes, there are opportunities to work on Europe-wide projects and collaborate with various departments, which can lead to career advancement.

How can I apply for the Sr Customer Service Representative position?

You can apply by visiting the Thermo Fisher Scientific careers website at http://jobs.thermofisher.com.

Does Thermo Fisher Scientific provide accommodations for job seekers with disabilities?

Yes, Thermo Fisher Scientific provides accessibility services for job seekers with disabilities, including assistance for hearing, vision, mobility, or cognitive impairments.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.