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Sr Customer Service Representative

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Thermo Fisher Scientific

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Milan

AI generated summary

  • You must have a high school diploma, be computer literate, have strong admin skills, some customer service experience, and effective communication abilities. E1/SAP experience is preferred.
  • You will manage customer support via phone and written communication, resolve complaints, collaborate internally for process improvements, and work on European projects to enhance customer service.

Requirements

  • High school graduate or equivalent experience is required.
  • Education to GCSE standard (European equivalent), including English language.
  • Computer literate – MS Office, Word/Excel/PowerPoint.
  • Possess excellent administration, interpersonal demeanor and the ability to plan and time prioritize multiple tasks.
  • Partnership and accuracy are critical.
  • Some past experience in a customer contact/order admin role, preferably in a fast-changing sales environment.
  • Ability to work as part of a team.
  • Communicates with Managers and Team Leader daily, Sales and other functions as required.
  • Communicates externally both verbally and in writing, at all levels, with the Division’s customers.
  • E1 and/or SAP experience preferred.

Responsibilities

  • Supplies to customer happiness and attends to their demands.
  • Directly impacts customer happiness by consistently meeting or exceeding their expectations in all interactions with the customer service team.
  • You will act as an interface to the Italian customer and taking over the telephone and written customer support as well as processing incoming customer enquiries while ensuring high quality customer service.
  • Customer complaints – acts as contact point for customers and ensures timely resolution and customer happiness outcome through interaction with internal collaborators (Complaint Team).
  • Liaises with internal departments to resolve issues or feedback relevant information to ensure process improvements.
  • Within our customer service department we also offer the opportunity to work on Europe-wide projects and, in collaboration with the relevant departments, provide our customers with an outstanding customer service experience.

FAQs

What is the work schedule for the Sr Customer Service Representative position?

The work schedule is standard, Monday to Friday.

What are the environmental conditions for the job?

The environmental conditions for this position are office-based.

What is the main responsibility of the Sr Customer Service Representative?

The main responsibility is to supply customer happiness by addressing their demands and ensuring high-quality customer service through both telephone and written support.

What qualifications are required for this role?

A high school graduate or equivalent experience is required, along with education to GCSE standard, including English language.

What kind of experience is preferred for this position?

Some past experience in a customer contact or order admin role, preferably in a fast-changing sales environment, is preferred.

What skills are essential for success in this role?

Essential skills include the ability to work as part of a team, effective communication with managers and customers at all levels, and proficiency in MS Office applications. E1 and/or SAP experience is preferred.

Are there opportunities to work on projects in this role?

Yes, within the customer service department, there are opportunities to work on Europe-wide projects and collaborate with relevant departments to enhance customer service experience.

Is there an emphasis on customer complaint resolution?

Yes, the role involves acting as a contact point for customers to ensure timely resolution of complaints and maintaining customer satisfaction through collaboration with the Complaint Team and internal departments.

How can I apply for this job?

You can apply for the Sr Customer Service Representative position by visiting http://jobs.thermofisher.com.

Does Thermo Fisher Scientific provide accommodations for applicants with disabilities?

Yes, Thermo Fisher Scientific offers accessibility services for job seekers with disabilities, including assistance for hearing, vision, mobility, and cognitive impairments.

How can I get assistance during the application process if I have a disability?

If you need accommodation to apply for the jobs, please call 1-855-471-2255 and provide your contact information and accommodation details.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.