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Sr Customer Service Representative (Candidates with Disabilities Encouraged to Apply)

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Data
  • Madrid

Requirements

  • Must have excellent communication skills; both written and verbal
  • Experience in using an integrated ERP system (SAP)
  • Management of correspondence with various customers, selling partners, and internal personnel within different departments.
  • Customer service experience preferred.
  • Strong time management skills.
  • Ability to handle multiple tasks simultaneously under demanding time constraints.
  • High English level.

Responsibilities

  • Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.
  • Coordinate with Accounting as necessary to assist in account set up
  • Verify product/stock numbers, pricing and product availability
  • Work with various departments within ThermoFisher to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements
  • Assist customer with order placement and key orders into Thermo ERP system
  • Fax order acknowledgements to customers

FAQs

What is the work schedule for the Sr Customer Service Representative position?

The work schedule is standard, Monday to Friday.

Is this position open to candidates with disabilities?

Yes, candidates with disabilities are encouraged to apply.

What ERP system experience is required for this role?

Experience in using an integrated ERP system, specifically SAP, is required.

What responsibilities will I have in this position?

Responsibilities include order entry, verifying product details, coordinating with various departments, assisting customers with order placements, and faxing order acknowledgments.

What skills are essential for success in this role?

Essential skills include excellent communication skills, strong time management, the ability to handle multiple tasks, and a high level of English proficiency.

Are there accommodations provided for individuals with disabilities during the application process?

Yes, reasonable accommodations are provided for individuals with disabilities during the application process. Applicants can contact us for assistance.

Is customer service experience preferred for this position?

Yes, customer service experience is preferred.

Where can I apply for the Sr Customer Service Representative position?

You can apply for the position by visiting our careers page at http://jobs.thermofisher.com.

What type of work environment can I expect in this role?

You can expect an office environment.

Will I be required to coordinate with other departments in this role?

Yes, you will need to work with various departments within ThermoFisher to clarify any discrepancies prior to order entry.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

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