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Sr.FinOps Analyst-AR

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Amazon

4d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax

AI generated summary

  • You need a relevant degree, 3-4 years in Accounts Receivables, strong communication and teamwork skills, initiative, Excel/Word proficiency, and ideally a Master's in Accounting/Finance.
  • You will manage accounts receivable, ensuring timely payments, resolving disputes, collaborating with stakeholders, monitoring high-risk accounts, and improving processes while meeting productivity goals.

Requirements

  • Degree in Finance/Accounting/Business Studies or other related areas
  • 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
  • Ability to provide exceptional customer experience
  • Strong communication skills, both written and verbal
  • Good interpersonal skills and team player
  • Ability to take initiatives, meet tight deadlines and prioritize workload
  • Proficient in Microsoft Excel and Word
  • Post-graduation or a Master’s Degree Accounting/Finance or a related field

Responsibilities

  • Understanding of Accounts Receivables process
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look at ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts and have excellent attention to detail

FAQs

What is the main responsibility of the Sr. FinOps Analyst-AR position?

The main responsibility is to manage and resolve receivables related queries from Amazon customers, ensuring timely collection of payments and maintaining detailed accounts receivable records.

What qualifications are required for this position?

A degree in Finance, Accounting, Business Studies, or related areas, along with 3 to 4 years of experience in Accounts Receivables or a customer-facing department is required.

Are there any preferred qualifications for candidates?

Yes, a post-graduation or Master's Degree in Accounting, Finance, or a related field is preferred.

What skills are necessary for this role?

Strong communication skills, good interpersonal skills, proficiency in Microsoft Excel and Word, and the ability to take initiative and prioritize workloads are essential.

What is expected in terms of customer interaction?

The successful candidate is expected to provide exceptional customer experience, follow up with customers, and collaborate with various stakeholders to resolve disputes and queries.

How does the role contribute to the company's goals?

The role contributes by driving monthly collection targets, improving the accounts receivable process, and enhancing overall customer experience.

Is there an emphasis on teamwork in this role?

Yes, good interpersonal skills and being a team player are emphasized in collaborating with internal and external stakeholders.

Will there be opportunities for professional development?

While the job description does not explicitly state it, organizations typically provide opportunities for professional development, especially for roles with growth potential like this one.

How can a candidate request workplace accommodations during the hiring process?

Candidates can visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information on how to request accommodations during the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.