Sr.FinOps Analyst- AR

Amazon

Jan 12

Applications are closed

Job
Full-time
Mid Level
Accounting & Tax
Business, Operations & Strategy
Pune

Requirements

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Bachelor's degree in accounting and commerce (B. Com)
Knowledge of Excel at an advanced level
Experience with Microsoft Office products and applications
3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Responsibilities

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail

FAQs

What is the main responsibility of the Sr. FinOps Analyst - AR?

The main responsibility of the Sr. FinOps Analyst - AR is to manage and resolve receivables-related queries received from Amazon customers, ensuring timely collection of payments and assisting in resolving billing issues and account reconciliations.

What qualifications are required for this position?

A Bachelor's degree in accounting and commerce (B. Com) is required, along with knowledge of Excel at an advanced level and experience with Microsoft Office products and applications.

How much experience is preferred for applicants?

At least 3+ years of experience in finance operations/shared services, accounts payable, accounts receivable (collections), or general ledger is preferred.

What skills are essential for success in this role?

Essential skills include strong ownership, attention to detail, the ability to collaborate with stakeholders, excellent communication skills for customer follow-up, and a proactive mindset for improving customer experience.

How will I be expected to engage with customers?

You will follow up with customers via emails and phone calls to ensure timely collection of payments and resolve any billing issues or account discrepancies.

Will I be involved in any process improvement initiatives?

Yes, you will assist in streamlining and improving the accounts receivable process by identifying areas for improvement.

Is there a target or goal for monthly productivity?

Yes, you will be expected to meet monthly productivity goals related to collections and account management.

What departments will I collaborate with in this role?

You will collaborate with various stakeholders, including Billing, Finance, Legal, Tax, and Customer Service, to resolve customer disputes and establish good client relationships.

Are there any accommodations available during the hiring process?

Yes, accommodations are available for individuals with disabilities during the application and hiring process. Further information can be found at https://amazon.jobs/content/en/how-we-hire/accommodations.

What is the job location for this position?

The job is located at ADCI HYD 13 SEZ - H84.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.