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Sr. Learning & Development Specialist

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Columbia Sportswear Company

10d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Portland
  • Quick Apply

AI generated summary

  • You need a bachelor's degree or equivalent, 5-8 years of experience, knowledge of adult learning, advanced MS Office skills, and the ability to instruct and apply privacy concepts.
  • You will facilitate meetings and training, modify programs for Customer Care needs, analyze metrics, stay updated on trends, and support management while ensuring data privacy.

Requirements

  • Bachelor’s degree, applicable certification or equivalent experience.
  • Typically requires 5-8 years of professional experience and strong competency with the various tools, systems, or procedures required to accomplish the job.
  • Must have working knowledge of adult learning concepts.
  • Advanced ability with standard Microsoft Office applications (Excel, Word, PowerPoint, Outlook, Teams) and other software skills a plus (SharePoint Designer, Illustrator, InDesign, Photoshop)
  • Must have the ability to provide instruction in group settings, facilitate workshops (both in person and virtually), and lead meetings.
  • Ability to apply privacy concepts rooted in core privacy principles, like Data Minimization, when collecting, using, or sharing personal information of our job candidates and employee.

Responsibilities

  • Facilitates team meetings, project meetings, and classes as assigned.
  • Modifies existing learning and leadership development programs and offerings so that they align with the learning needs of Customer Care employees. Includes overseeing program initiatives and ongoing training of the support teams as needed. Reports on program metrics and effectiveness.
  • Facilitates training classes and workshops as needed which align to the company's strategic priorities and identified leadership and operational capabilities for Customer Care.
  • Stays current on best practices in learning and development and business trends, technologies, and best practices.
  • Partners closely with Customer Care leaders, partners and vendors to identify "future of work" needs to pursue solutions within the Customer Care strategic roadmap.
  • Assists in supporting management and team as needed. Understands the need for appropriate data privacy protections when working with employee data.
  • Performs other duties as assigned, especially pertaining to contact center industry practices.

FAQs

What is the primary focus of the Sr. Learning & Development Specialist position?

The primary focus is on optimizing performance through learning and development programs with a global perspective in the Customer Care team.

What kind of experience is required for this position?

Typically, 5-8 years of professional experience is required along with strong competency in relevant tools and systems.

Is knowledge of adult learning concepts necessary for this role?

Yes, a working knowledge of adult learning concepts is a requirement for this position.

What types of programs will I be supporting as a Sr. Learning & Development Specialist?

You will be modifying existing learning and leadership development programs to align with the learning needs of Customer Care employees and overseeing program initiatives.

Will I need to facilitate training classes?

Yes, you will facilitate training classes and workshops that align with the company's strategic priorities.

Are there specific software skills required for this role?

Yes, advanced ability with standard Microsoft Office applications (Excel, Word, PowerPoint, Outlook, Teams) is required, along with additional software skills like SharePoint Designer, Illustrator, InDesign, and Photoshop being a plus.

How will I collaborate with others in this position?

Collaboration with Customer Care leaders, partners, and vendors is essential to identify future needs and develop solutions within the strategic roadmap.

Is there a focus on data privacy in this role?

Yes, understanding and applying privacy concepts rooted in core principles, such as Data Minimization, when handling personal information is an important aspect of the role.

What kind of benefits does Columbia Sportswear offer for this position?

Columbia Sportswear offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, 401k with company match, employee discounts, and wellness benefits.

How should I reach out if I need accommodations during the application process?

You can reach out to AskHR@columbia.com with the subject line "Applicant Assistance Requested" for any needed accommodations.

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Columbia Sportswear Company

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Based in Portland, Oregon, Columbia Sportswear Company (NASDAQ: COLM) is a global outdoor brand that crafts active lifestyle gear fortified with industry-leading technologies and tested in our backyard. Our apparel, footwear, and accessories reflect our Pacific Northwest heritage and indomitable spirit. Over the last 80 years, Columbia and our family of brands, Sorel, prAna, and Mountain Hardwear, have grown to over 10,000 employees and proudly sell products in over 100 countries. At Columbia, we're as passionate about the outdoors as you are. And while our gear is available around the world, we're proud to be based in the Pacific Northwest where the lush forests, snow-covered mountains, rugged coastline, and wide-open spaces serve as our playground. This is where we hike, fish, hunt, camp, climb, shred, paddle, golf, run, and just enjoy the fresh air with friends. We hope to see you out there.