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Sr Manager, Monitoring Solutions Lead

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Pfizer

5d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    Product
  • Dublin
  • Quick Apply

AI generated summary

  • You must have a Bachelor’s in a relevant field, 7+ years in technical operations, 5+ years with monitoring solutions (Dynatrace), agile experience, programming skills, and data pipeline development.
  • You will lead product vision for monitoring solutions, manage a team, define requirements, oversee operations, track performance, adjust strategies, and ensure alignment with industry trends.

Requirements

  • Must-Have
  • Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering.
  • 7+ years of Technical expertise and operational in technical/infrastructure operations, with a focus on product ownership and management.
  • 5+ years’ experience operating/managing monitoring solutions, including demonstrated experience with the Dynatrace platform and its capabilities.
  • Demonstrates a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop, and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  • Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.
  • Demonstrated ability to operate in a “matrix” organizational environment, transcending organizational boundaries, while leading change and delivering innovative solutions to the business.
  • Programming or software development/engineering experience using any structured or object-oriented language such as Java, Perl, Python
  • Experience with developing data pipelines using vendor provided libraries or open interfaces through API such as REST, RabbitMQ, etc.
  • Nice-to-Have
  • Experience with ServiceNow components such as Event Management a plus
  • Experience with developing data pipelines using vendor provided libraries or open interfaces through API such as REST, RabbitMQ, etc.
  • Experience with source code version control systems
  • Working experience with AWS technologies in context of Application performance monitoring

Responsibilities

  • Lead the product vision and direction of monitoring solutions, specifically Dynatrace, by defining, creating and executing the product roadmap.
  • Work closely with cross-functional teams and stakeholders to expand on existing, and deliver new, monitoring capabilities and keep customers up to date on product status, key issues, and launch plans.
  • Define product requirements and prioritize feature implementations by translating customer and business needs into product requirements, prioritizing product features based on impact and value, and managing the product backlog. The role also ensures alignment of product strategy with company's strategic objectives.
  • Lead and mentor a team of monitoring tool product managers by managing, coaching, and developing the support team, fostering a culture of innovation and continuous improvement. The role also oversees the performance management, including setting objectives, conducting reviews, and developing improvement plans.
  • Manage day-to day operations of current solutions and ongoing work activity of monitoring support team.
  • Define and manage product budgets and continuously evolve pricing models to ensure accurate communication of costs as an input to budgeting processes and execution of charge backs.
  • Stay on top of industry trends and competitive landscape by staying up-to-date with the latest developments and best practices in the industry and the market.
  • Monitor and analyze the product performance and customer satisfaction, and makes necessary adjustments to ensure the product remains relevant.
  • Provide technical expertise throughout the product life cycle, including design, implementation, and delivery of scalable services and infrastructure.
  • Be part of a team engaged in implementing ServiceNow ITOM capabilities by bringing expertise in the area of Event Management aggregation and correlation.

FAQs

What is the primary focus of the Sr Manager, Monitoring Solutions Lead position?

The primary focus is to lead the product vision and direction of monitoring solutions, particularly Dynatrace, and to manage capabilities that monitor the health of Pfizer’s IT infrastructure and applications.

How many years of experience are required for this position?

A minimum of 7 years of technical expertise and operational experience in technical/infrastructure operations is required, with at least 5 years focused on operating/managing monitoring solutions.

What kind of educational background is preferred for this role?

A Bachelor’s degree in a relevant field such as Computer Science, Information Technology, or Engineering is required.

Is experience with Dynatrace necessary for this role?

Yes, the ideal candidate must have 5+ years of experience operating/managing monitoring solutions, specifically demonstrated experience with the Dynatrace platform.

What type of leadership experience is expected from candidates?

Candidates should demonstrate diverse leadership experiences, including the ability to influence and collaborate with peers, develop and coach others, and guide colleagues to achieve meaningful outcomes.

Are programming skills required for this position?

Yes, candidates should possess programming or software development/engineering experience using structured or object-oriented languages such as Java, Perl, or Python.

What is the work location for this role?

The work location assignment is on-premise, meaning that it requires employees to work at the designated company site.

Are there opportunities for growth in this position?

Yes, colleagues are offered opportunities for growth and development in their careers, contributing to both individual and company success.

What are some of the additional nice-to-have qualifications?

Nice-to-have qualifications include experience with ServiceNow components such as Event Management, developing data pipelines, source code version control systems, and AWS technologies in the context of application performance monitoring.

Will Pfizer provide relocation support for this position?

No, there is no relocation support available for this position.

Pfizer

Pharmaceutical Manufacturing

Science & Healthcare
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Pfizer is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative healthcare solutions. They are committed to improving the health and well-being of people around the world. Pfizer's mission is to be a leading force in the fight against diseases and to provide access to safe, effective, and affordable medicines. Their purpose is to make a positive impact on society by advancing medical science, developing breakthrough therapies, and collaborating with healthcare professionals and partners to address unmet medical needs. With a focus on research, development, and the production of pharmaceutical products, Pfizer plays a vital role in shaping the future of healthcare and improving patient outcomes.