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Sr. Manager, Order Fulfillment Process

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McCain Foods

1mo ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Toronto

AI generated summary

  • You should have a Bachelor’s degree, 8+ years in process improvement, Lean Six Sigma certification, strong leadership and communication skills, ERP experience (SAP preferred), and order management expertise.
  • You will analyze and improve order fulfillment processes, implement best practices, manage stakeholders, foster collaboration, and drive system upgrades for efficiency and effectiveness.

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field preferred.
  • Lean Six Sigma or equivalent process improvement certification preferred.
  • 8+ years of proven experience in process improvement related to customer service and order to cash.
  • Leadership capability in coaching and mentoring, fostering a culture of growth and learning.
  • Excellent communication, problem-solving, and analytical skills.
  • Proficient in order management and customer service software and tools as an experienced user.
  • Experience with ERP order to cash processes with SAP preferred.
  • Champions and leads organizational change, ensuring that the strategic goals are met with high standards of business value and innovation.
  • Leverages influence, knowledge, and analytical prowess to make well-informed strategic decisions and to dynamically allocate resources.

Responsibilities

  • Analyze and evaluate current customer service and order to cash processes to identify areas for improvement.
  • Develop and implement new procedures and best practices that enhance service efficiency and effectiveness.
  • Continually improve McCain’s order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.
  • Connects with both internal and external subject matter experts to bring modern, best in class order fulfillment capabilities to McCain.
  • Drive cross function/cross organization workshops to define processes and resolve issues.
  • Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices.
  • Foster a positive work environment that encourages collaboration, innovation, and accountability.
  • Manages stakeholders from both the Business and Digital Technology teams, ensuring alignment to the process, the solution, its benefits, and their role in its execution.
  • Recommend tools and automation to improve the function and implement efficiencies.
  • Key team leader driving system upgrades and implementations.
  • Define user acceptance test plans for system implementations and upgrades.
  • Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.
  • Design processes that are conducive to appropriate controls and reporting for continuous improvement.
  • Suggest process automation and consistency to generate clean data to support operational metrics.

FAQs

What is the location of the Sr. Manager, Order Fulfillment Process position?

The position is based at the Toronto HQ, but it also has the flexibility to be based out of any of our corporate offices in North America, including Florenceville, New Brunswick and Oakbrook Terrace, IL.

What qualifications are required for this role?

A Bachelor's degree in Business Administration, Management, or a related field is preferred, along with Lean Six Sigma or equivalent process improvement certification. The candidate should also have 8+ years of proven experience in process improvement related to customer service and order to cash.

What are the primary responsibilities of the Sr. Manager, Order Fulfillment Process?

The primary responsibilities include analyzing and enhancing order to cash processes, managing workflows, ensuring adherence to customer service standards, collaborating with cross-functional teams, and implementing best practices.

Is experience with SAP preferred for this role?

Yes, experience with ERP order to cash processes, particularly with SAP, is preferred.

Will I have the opportunity to lead a team in this position?

Yes, the ideal candidate should have experience as a People Manager, providing leadership and coaching to foster a culture of growth and learning within the team.

What kind of benefits does McCain offer?

McCain offers health coverage (medical, dental, vision, prescription drug), retirement savings benefits, leave support, vacation and holidays, company-supported volunteering time, and mental health resources as part of their benefits package.

Does McCain promote diversity and inclusion in the workplace?

Yes, McCain is committed to maintaining a diverse, antiracist, inclusive, merit-based, and equitable workplace, reflecting the diverse communities in which we operate.

What is the salary range for the Sr. Manager, Order Fulfillment Process position?

The target compensation range for this position is $107,600.00 - $143,500.00 CAD annually, plus bonus eligibility.

How does McCain ensure employee well-being?

McCain prioritizes employee safety and well-being by offering resources that support individuals in being their best selves at work and at home, which includes various wellbeing programs and health benefits.

Are accommodations available during the recruitment process?

Yes, McCain is an accessible employer and is willing to work with candidates to meet their accommodation needs throughout the recruitment process.

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McCain Foods

Celebrating real connections through delicious, planet-friendly food

1-10
Employees
1957
Founded Year

Mission & Purpose

At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose - Celebrating real connections through delicious, planet-friendly food - we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come. As a privately owned family company with over 65 years of experience, a presence in over 160 countries and a global team of 20,000+ people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $11 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers. We are passionate about supporting and developing our people-providing opportunities to grow and learn in their roles, as well as building careers for the long term.