Large

At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together.

Guided by our purpose - Celebrating real connections through delicious, planet-friendly food - we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come. 

As a privately owned family company with over 65 years of experience, a presence in over 160 countries and a global team of 20,000+ people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $11 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers. 

We are passionate about supporting and developing our people-providing opportunities to grow and learn in their roles, as well as building careers for the long term. 

McCain Foods

Food & Beverage

Celebrating real connections through delicious, planet-friendly food

You have project admin experience in construction/manufacturing, strong communication skills, proficiency in MS Office and project management software, task prioritization, and basic accounting knowledge.

You will facilitate communication, schedule meetings, assist with budgets, prepare reports, support risk management, ensure quality, and provide general administrative support to the project team.

Construction & Surveying

Business, Operations & Strategy

Eschborn

Position Title: Project Administator Position Type: Temporary - Full-Time Position Location: Eschborn Requisition ID: 33831 We are looking for our Project Administrator M/F/X for our Greenfield Project in Germany. You will be responsible for providing administrative support to the project team, ensuring smooth project operations. This is a remote role for the first months, where you will be working from home. Afterwards you will work on site with the project team. You will report to the Engineering Lead for the Greenfield project. Join this exciting assignment for three years. Key Responsibilities * You support communication between project stakeholders. * You schedule meetings and events. * You assist in budget and cost control. * You prepare progress reports and status updates. * You support risk management activities. * You ensure quality standards in administrative processes. * You provide general administrative support to the Project Manager and team. Qualifications * You have experience in an administrative or support role on projects in construction or manufacturing. * You have strong verbal and written communication skills. * You are experienced with Microsoft Office Suit and project management software. * You can manage databases and digital documentation easily. * You know how to prioritize tasks and meet deadlines. * You have a strong understanding of basic accounting principles and budget monitoring. McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy Job Family: Engineering & Technical Division: Continental Europe Department: Engineering Project October MEHRUM Location(s): DE - Germany : Lower Saxony : Mehrum Company: McCain GMBH

Position Title: Project AdministatorPosition Type: Temporary - Full-TimePosition Location: EschbornRequisition ID: 33831We are looking for our Project Administrator M/F/X for our Greenfield Project in Germany. You will be responsible for providing administrative support to the project team, ensuring smooth project operations.This is a remote role for the first months, where you will be working from home. Afterwards you will work on site with the project team. You will report to the Engineering Lead for the Greenfield project. Join this exciting assignment for three years.Key Responsibilities * You support communication between project stakeholders. * You schedule meetings and events. * You assist in budget and cost control. * You prepare progress reports and status updates. * You support risk management activities. * You ensure quality standards in administrative processes. * You provide general administrative support to the Project Manager and team.      Qualifications * You have experience in an administrative or support role on projects in construction or manufacturing. * You have strong verbal and written communication skills. * You are experienced with Microsoft Office Suit and project management software. * You can manage databases and digital documentation easily. * You know how to prioritize tasks and meet deadlines. * You have a strong understanding of basic accounting principles and budget monitoring.      McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy PolicyJob Family: Engineering & TechnicalDivision: Continental EuropeDepartment: Engineering Project October MEHRUMLocation(s): DE - Germany : Lower Saxony : MehrumCompany: McCain GMBH

Project Administator - McCain Foods

&lt;strong&gt;Position Title: &lt;/strong&gt;Project Administator&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Type:&lt;/strong&gt; Temporary - Full-Time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Location: &lt;/strong&gt;Eschborn&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requisition ID:&lt;/strong&gt; 33831&lt;br&gt;&lt;br&gt;We are looking for our &lt;strong&gt;Project Administrator M/F/X&lt;/strong&gt; for our Greenfield Project in &lt;strong&gt;Germany. &lt;/strong&gt;You will be responsible for providing administrative support to the project team, ensuring smooth project operations.&lt;br&gt;&lt;br&gt;This is a remote role for the first months, where you will be working from home. Afterwards you will work on site with the project team. You will report to the Engineering Lead for the Greenfield project. Join this exciting assignment for three years.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You support communication between project stakeholders.&lt;/li&gt;&lt;li&gt;You schedule meetings and events.&lt;/li&gt;&lt;li&gt;You assist in budget and cost control.&lt;/li&gt;&lt;li&gt;You prepare progress reports and status updates.&lt;/li&gt;&lt;li&gt;You support risk management activities.&lt;/li&gt;&lt;li&gt;You ensure quality standards in administrative processes.&lt;/li&gt;&lt;li&gt;You provide general administrative support to the Project Manager and team.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have experience in an administrative or support role on projects in construction or manufacturing.&lt;/li&gt;&lt;li&gt;You have strong verbal and written communication skills.&lt;/li&gt;&lt;li&gt;You are experienced with Microsoft Office Suit and project management software.&lt;/li&gt;&lt;li&gt;You can manage databases and digital documentation easily.&lt;/li&gt;&lt;li&gt;You know how to prioritize tasks and meet deadlines.&lt;/li&gt;&lt;li&gt;You have a strong understanding of basic accounting principles and budget monitoring.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.&lt;br&gt;&lt;br&gt;McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.&lt;br&gt;&lt;br&gt;Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Job Family: &lt;/strong&gt;Engineering &amp;amp; Technical&lt;br&gt;&lt;br&gt;&lt;strong&gt;Division: &lt;/strong&gt;Continental Europe&lt;br&gt;&lt;br&gt;&lt;strong&gt;Department: &lt;/strong&gt;Engineering Project October MEHRUM&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location(s):&lt;/strong&gt; DE - Germany : Lower Saxony : Mehrum&lt;br&gt;&lt;br&gt;&lt;strong&gt;Company: &lt;/strong&gt;McCain GMBH

Project Administator

You should have a Bachelor’s degree, 8+ years in process improvement, Lean Six Sigma certification, strong leadership and communication skills, ERP experience (SAP preferred), and order management expertise.

You will analyze and improve order fulfillment processes, implement best practices, manage stakeholders, foster collaboration, and drive system upgrades for efficiency and effectiveness.

Logistics

Toronto

Position Title: Sr. Manager, Order Fulfillment Process Position Type: Regular - Full-Time Position Location: Toronto HQ Requisition ID: 33730 At McCain, we believe in meaningful technology – using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team. As we embark on a strategic digital transformation journey, the role of Sr. Manager, Order Fulfillment Process will be pivotal. The Sr. Manager, Order Fulfillment Process will be responsible for defining, evaluating, refining, and enhancing the order to cash processes to ensure efficient and high-quality support for McCain’s clients. This role involves managing workflows, ensuring adherence to customer service standards, and working closely with cross-functional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design, customer service operations, order to cash process and service management. Accountabilities Process Management: * Analyze and evaluate current customer service and order to cash processes to identify areas for improvement. * Develop and implement new procedures and best practices that enhance service efficiency and effectiveness. * Continually improve McCain’s order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting. Strategic Leadership * Connects with both internal and external subject matter experts to bring modern, best in class order fulfillment capabilities to McCain. * Drive cross function/cross organization workshops to define processes and resolve issues. * Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices. * Foster a positive work environment that encourages collaboration, innovation, and accountability. Stakeholder Management * Manages stakeholders from both the Business and Digital Technology teams, ensuring alignment to the process, the solution, its benefits, and their role in its execution. Technology And Tools * Recommend tools and automation to improve the function and implement efficiencies. * Key team leader driving system upgrades and implementations. * Define user acceptance test plans for system implementations and upgrades. * Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques. Reporting And Analytics * Design processes that are conducive to appropriate controls and reporting for continuous improvement. * Suggest process automation and consistency to generate clean data to support operational metrics. Qualifications * Bachelor’s degree in Business Administration, Management, or a related field preferred. * Lean Six Sigma or equivalent process improvement certification preferred. * 8+ years of proven experience in process improvement related to customer service and order to cash. Skills * Leadership capability in coaching and mentoring, fostering a culture of growth and learning. * Excellent communication, problem-solving, and analytical skills. * Proficient in order management and customer service software and tools as an experienced user. * Experience with ERP order to cash processes with SAP preferred. * Champions and leads organizational change, ensuring that the strategic goals are met with high standards of business value and innovation. * Leverages influence, knowledge, and analytical prowess to make well-informed strategic decisions and to dynamically allocate resources. About The Team. Reporting to the Sr. Director, Operations Transformation, the Sr. Manager, Order Fulfillment Process is as strategic as they are hands-on. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success. This role has the flexibility to be based out of any of our corporate offices in North America (Florenceville, New Brunswick; Oakbrook Terrace, IL or Toronto, Ontario). About McCain. At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain! Leadership Principles. Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles. We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success. We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success. We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together. We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain. The McCain experience. We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together. #DigitalCore #Hybrid Compensation Package: $107,600.00 - $143,500.00 CAD annually + bonus eligibility The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs. Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process. Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home. McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy Job Family: Customer Service; Supply Chain & Logistics Division: Global Finance Department: Business Transformation Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol Company: McCain Foods (Canada)

Position Title: Sr. Manager, Order Fulfillment ProcessPosition Type: Regular - Full-TimePosition Location: Toronto HQRequisition ID: 33730At McCain, we believe in meaningful technology – using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team. As we embark on a strategic digital transformation journey, the role of Sr. Manager, Order Fulfillment Process will be pivotal.The Sr. Manager, Order Fulfillment Process will be responsible for defining, evaluating, refining, and enhancing the order to cash processes to ensure efficient and high-quality support for McCain’s clients. This role involves managing workflows, ensuring adherence to customer service standards, and working closely with cross-functional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design, customer service operations, order to cash process and service management.AccountabilitiesProcess Management: * Analyze and evaluate current customer service and order to cash processes to identify areas for improvement. * Develop and implement new procedures and best practices that enhance service efficiency and effectiveness. * Continually improve McCain’s order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.      Strategic Leadership * Connects with both internal and external subject matter experts to bring modern, best in class order fulfillment capabilities to McCain. * Drive cross function/cross organization workshops to define processes and resolve issues. * Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices. * Foster a positive work environment that encourages collaboration, innovation, and accountability.      Stakeholder Management * Manages stakeholders from both the Business and Digital Technology teams, ensuring alignment to the process, the solution, its benefits, and their role in its execution.      Technology And Tools * Recommend tools and automation to improve the function and implement efficiencies. * Key team leader driving system upgrades and implementations. * Define user acceptance test plans for system implementations and upgrades. * Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.      Reporting And Analytics * Design processes that are conducive to appropriate controls and reporting for continuous improvement. * Suggest process automation and consistency to generate clean data to support operational metrics.      Qualifications * Bachelor’s degree in Business Administration, Management, or a related field preferred. * Lean Six Sigma or equivalent process improvement certification preferred. * 8+ years of proven experience in process improvement related to customer service and order to cash.      Skills * Leadership capability in coaching and mentoring, fostering a culture of growth and learning. * Excellent communication, problem-solving, and analytical skills. * Proficient in order management and customer service software and tools as an experienced user. * Experience with ERP order to cash processes with SAP preferred. * Champions and leads organizational change, ensuring that the strategic goals are met with high standards of business value and innovation. * Leverages influence, knowledge, and analytical prowess to make well-informed strategic decisions and to dynamically allocate resources.      About The Team.Reporting to the Sr. Director, Operations Transformation, the Sr. Manager, Order Fulfillment Process is as strategic as they are hands-on. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success.This role has the flexibility to be based out of any of our corporate offices in North America (Florenceville, New Brunswick; Oakbrook Terrace, IL or Toronto, Ontario).About McCain.At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!Leadership Principles.Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.The McCain experience.We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.#DigitalCore#HybridCompensation Package: $107,600.00 - $143,500.00 CAD annually + bonus eligibilityThe above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy PolicyJob Family: Customer Service; Supply Chain & LogisticsDivision: Global FinanceDepartment: Business TransformationLocation(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-BristolCompany: McCain Foods (Canada)

Sr. Manager, Order Fulfillment Process - McCain Foods

&lt;strong&gt;Position Title: &lt;/strong&gt;Sr. Manager, Order Fulfillment Process&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Type:&lt;/strong&gt; Regular - Full-Time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Location: &lt;/strong&gt;Toronto HQ&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requisition ID:&lt;/strong&gt; 33730&lt;br&gt;&lt;br&gt;At McCain, we believe in meaningful technology – using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team. As we embark on a strategic digital transformation journey, the role of &lt;strong&gt;Sr. Manager, Order Fulfillment Process &lt;/strong&gt;will be pivotal.&lt;br&gt;&lt;br&gt;The &lt;strong&gt;Sr. Manager, Order Fulfillment Process &lt;/strong&gt;will be responsible for defining, evaluating, refining, and enhancing the order to cash processes to ensure efficient and high-quality support for McCain’s clients. This role involves managing workflows, ensuring adherence to customer service standards, and working closely with cross-functional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design, customer service operations, order to cash process and service management.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accountabilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Process Management:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Analyze and evaluate current customer service and order to cash processes to identify areas for improvement.&lt;/li&gt;&lt;li&gt;Develop and implement new procedures and best practices that enhance service efficiency and effectiveness.&lt;/li&gt;&lt;li&gt;Continually improve McCain’s order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Strategic Leadership&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Connects with both internal and external subject matter experts to bring modern, best in class order fulfillment capabilities to McCain.&lt;/li&gt;&lt;li&gt;Drive cross function/cross organization workshops to define processes and resolve issues.&lt;/li&gt;&lt;li&gt;Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices. &lt;/li&gt;&lt;li&gt;Foster a positive work environment that encourages collaboration, innovation, and accountability.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Stakeholder Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manages stakeholders from both the Business and Digital Technology teams, ensuring alignment to the process, the solution, its benefits, and their role in its execution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Technology And Tools&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Recommend tools and automation to improve the function and implement efficiencies.&lt;/li&gt;&lt;li&gt;Key team leader driving system upgrades and implementations.&lt;/li&gt;&lt;li&gt;Define user acceptance test plans for system implementations and upgrades.&lt;/li&gt;&lt;li&gt;Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Reporting And Analytics&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design processes that are conducive to appropriate controls and reporting for continuous improvement.&lt;/li&gt;&lt;li&gt;Suggest process automation and consistency to generate clean data to support operational metrics.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in Business Administration, Management, or a related field preferred.&lt;/li&gt;&lt;li&gt;Lean Six Sigma or equivalent process improvement certification preferred.&lt;/li&gt;&lt;li&gt;8+ years of proven experience in process improvement related to customer service and order to cash.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Leadership capability in coaching and mentoring, fostering a culture of growth and learning.&lt;/li&gt;&lt;li&gt;Excellent communication, problem-solving, and analytical skills.&lt;/li&gt;&lt;li&gt;Proficient in order management and customer service software and tools as an experienced user.&lt;/li&gt;&lt;li&gt;Experience with ERP order to cash processes with SAP preferred.&lt;/li&gt;&lt;li&gt;Champions and leads organizational change, ensuring that the strategic goals are met with high standards of business value and innovation.&lt;/li&gt;&lt;li&gt;Leverages influence, knowledge, and analytical prowess to make well-informed strategic decisions and to dynamically allocate resources.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Team.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Reporting to the Sr. Director, Operations Transformation, the &lt;strong&gt;Sr. Manager, Order Fulfillment Process&lt;/strong&gt; is as strategic as they are hands-on. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;This role has the flexibility to be based out of any of our corporate offices in North America (Florenceville, New Brunswick; Oakbrook Terrace, IL or Toronto, Ontario). &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About McCain.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Leadership Principles&lt;/strong&gt;&lt;strong&gt;.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.&lt;br&gt;&lt;br&gt;&lt;strong&gt;We are customer obsessed.&lt;/strong&gt; Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;We think big and plan ahead.&lt;/strong&gt; Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;We bring out the best in our people.&lt;/strong&gt; We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;We act like owners.&lt;/strong&gt; Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The McCain experience&lt;/strong&gt;&lt;strong&gt;.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.&lt;br&gt;&lt;br&gt;#DigitalCore&lt;br&gt;&lt;br&gt;#Hybrid&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;Compensation Package&lt;/em&gt;&lt;/strong&gt;&lt;em&gt;: $107,600.00 - $143,500.00&lt;/em&gt; &lt;em&gt;CAD annually + bonus eligibility &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Benefits&lt;/em&gt;&lt;/strong&gt;&lt;em&gt;: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits &amp;amp; wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Job Family: &lt;/strong&gt;Customer Service; Supply Chain &amp;amp; Logistics&lt;br&gt;&lt;br&gt;&lt;strong&gt;Division: &lt;/strong&gt;Global Finance&lt;br&gt;&lt;br&gt;&lt;strong&gt;Department: &lt;/strong&gt;Business Transformation&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location(s):&lt;/strong&gt; CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol&lt;br&gt;&lt;br&gt;&lt;strong&gt;Company: &lt;/strong&gt;McCain Foods (Canada)&lt;br&gt;&lt;br&gt;

Sr. Manager, Order Fulfillment Process

You have experience in Customer Services/Order Management, knowledge of SAP, excel under pressure, are self-motivated, analytical, and have excellent communication skills in English and German.

You will manage customer interactions, resolve complaints, update systems, coordinate communication, oversee orders, ensure accurate data in SAP, and generate reports on pricing and stock issues.

Customer Relations

Sie bieten optimalen Service für Food-Service-, QSR- und Einzelhandelskunden. Die Schwerpunkte liegen im Preis- und Logistik-Claim-Management, einschließlich der Preis- und Promotion-Koordination. Sie müssen "Best Practice"-Prozesse entwickeln und implementieren, um die Effizienz zu maximieren. Dies ist eine CE-Rolle, und Ihr Hauptsitz befindet sich in Eschborn, Deutschland. Gelegentliche Reisen zu unseren verschiedenen Standorten in Frankreich, den Niederlanden, Polen, Belgien und anderen Standorten in Europa und weltweit sind erforderlich. Sie berichten an den Customer Service Manager Nordeuropa. Aufgaben Hauptaufgaben: Schadenmanagement und Kundeninteraktionen (80 %) * Stellen Sie sicher, dass alle Reklamationen innerhalb des erforderlichen Zeitrahmens untersucht und gelöst werden, und arbeiten Sie an der Quelle. * Aktualisieren Sie das Dispute Management System und stellen Sie bei Bedarf Berichte zu Ansprüchen / KPIs bereit * Koordinieren Sie die Kommunikation zwischen Kunde, Kundendienst, Vertriebsteams, Spediteur und Lager * Enge Zusammenarbeit mit dem Pricing Coordinator in Bezug auf Preisforderungen und mit dem CS-Team in Bezug auf logistische Reklamationen * Kommunizieren Sie höflich mit internen und externen Kunden per Telefon, E-Mail * Kommunikation mit dem Vertriebsteam zu Preisfragen, Reklamationen, Hauptproblemen * Entwicklung von Win-Win-Initiativen mit den wichtigsten internen und externen Kunden, um die Zufriedenheit zu erhöhen * Überwachen Sie Schalter, Werbeaktionen und neue Produkte aus Sicht der Preisgestaltung und Werbung genau Auftragsmanagement / Preis- und Promotionmanagement (20%) * Aktualisierung/Erstellung von Betriebsprozessen des Kunden, Koordination mit relevanten Parteien, wenn Probleme auftreten * Stellen Sie sicher, dass die Auftragserfassung in SAP (EDI) korrekt erfolgt (Preis, Datum, Incoterm, Menge...) enthaltene Proben, Rücksendungen, Spenden und stehen im Einklang mit unserem allgemeinen Handelsabkommen * Nachverfolgung der wichtigsten Probleme im Zusammenhang mit den Bestellungen in Bezug auf Liefertermine, nicht vorrätige Lagerbestände, Haltbarkeit, EDI-Übertragung * Überprüfen Sie die Lagerverfügbarkeit und informieren Sie den Kunden im Falle eines Fehlbestands und bieten Sie nach Möglichkeit alternative Lösungen an. * Sicherstellen, dass Preisansprüche mit Unterstützung der lokalen Abrechnungs- und Ausgangsabteilungen (NEU) rechtzeitig und ordnungsgemäß bearbeitet werden * Erstellen Sie täglich Berichte über Preisabweichungen, um Reklamationen zu vermeiden, zu analysieren, zu untersuchen und mit dem Kundendienst, dem Vertrieb und den Finanzteams in Verbindung zu treten * Richten Sie eine angemessene Sicherung ein, um die Geschäftskontinuität zu gewährleisten Qualifikation Befähigungen: * Sie haben erste Erfahrungen im Bereich Customer Services Management / Order Management Services. * Sie haben bereits an SAP oder einem anderen CMS gearbeitet. * Sie verfügen über eine nachgewiesene Fähigkeit, unter Druck gut zu arbeiten, können in Stresssituationen ruhig und besonnen bleiben und sind in der Lage, mit einem Gefühl der Dringlichkeit zu arbeiten * Du bist selbstmotiviert, analytisch und lösungsorientiert. * Sie verfügen über ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten und sind in der Lage, effektiv mit funktionsübergreifenden Teams und externen Stakeholdern auf allen Ebenen der Organisation zusammenzuarbeiten. Du sprichst fließend Englisch und Deutsch. Dinge, die Sie sich merken sollten: * Diese Funktion befindet sich in unserer Zentrale für Kontinentaleuropa in Eschborn, Deutschland, mit gelegentlichen Reisen innerhalb Europas und weltweit. * Globale Karrieremöglichkeiten innerhalb eines globalen Unternehmens. * Die Möglichkeit, einen erheblichen Einfluss auf den ökologischen Fußabdruck von McCain zu nehmen. * Sie arbeiten in einem dynamischen und kollaborativen globalen Umfeld. Benefits Was wir bieten: * Ein herausfordernder Vollzeitjob. * Eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem effektiven und internationalen Team mit flachen Hierarchien. * Beiträge zur Gesundheit. * Karriere- und Lernmöglichkeiten. * Teilweises Arbeiten von zu Hause aus ist möglich. Weitere Informationen über McCain: McCain ist ein führendes kanadisches Unternehmen auf dem Markt für tiefgekühlte Kartoffelprodukte. Mit 22.000 Mitarbeitern weltweit, mehr als 1.000 Mitarbeitern in Frankreich und einer Präsenz seit über 40 Jahren hat McCain France eine Partnerschaft mit 800 Landwirten aufgebaut. Heute verfügt McCain über 54 Produktionsstätten weltweit. McCain fördert Werte wie Integrität, Authentizität, Engagement und Solidarität, indem er ein Akteur des Wandels in einem Kontext ist, in dem die Sicherheit aller an erster Stelle steht. Um dies zu erreichen, wurden Maßnahmen zugunsten des Umweltschutzes ergriffen: nachhaltige Landwirtschaft, effiziente Nutzung von Ressourcen, hochwertige Lebensmittel und wohlhabende Gemeinden.

Sie bieten optimalen Service für Food-Service-, QSR- und Einzelhandelskunden. Die Schwerpunkte liegen im Preis- und Logistik-Claim-Management, einschließlich der Preis- und Promotion-Koordination. Sie müssen "Best Practice"-Prozesse entwickeln und implementieren, um die Effizienz zu maximieren.Dies ist eine CE-Rolle, und Ihr Hauptsitz befindet sich in Eschborn, Deutschland. Gelegentliche Reisen zu unseren verschiedenen Standorten in Frankreich, den Niederlanden, Polen, Belgien und anderen Standorten in Europa und weltweit sind erforderlich. Sie berichten an den Customer Service Manager Nordeuropa.AufgabenHauptaufgaben:Schadenmanagement und Kundeninteraktionen (80 %) * Stellen Sie sicher, dass alle Reklamationen innerhalb des erforderlichen Zeitrahmens untersucht und gelöst werden, und arbeiten Sie an der Quelle. * Aktualisieren Sie das Dispute Management System und stellen Sie bei Bedarf Berichte zu Ansprüchen / KPIs bereit * Koordinieren Sie die Kommunikation zwischen Kunde, Kundendienst, Vertriebsteams, Spediteur und Lager * Enge Zusammenarbeit mit dem Pricing Coordinator in Bezug auf Preisforderungen und mit dem CS-Team in Bezug auf logistische Reklamationen * Kommunizieren Sie höflich mit internen und externen Kunden per Telefon, E-Mail * Kommunikation mit dem Vertriebsteam zu Preisfragen, Reklamationen, Hauptproblemen * Entwicklung von Win-Win-Initiativen mit den wichtigsten internen und externen Kunden, um die Zufriedenheit zu erhöhen * Überwachen Sie Schalter, Werbeaktionen und neue Produkte aus Sicht der Preisgestaltung und Werbung genau         Auftragsmanagement / Preis- und Promotionmanagement (20%) * Aktualisierung/Erstellung von Betriebsprozessen des Kunden, Koordination mit relevanten Parteien, wenn Probleme auftreten * Stellen Sie sicher, dass die Auftragserfassung in SAP (EDI) korrekt erfolgt (Preis, Datum, Incoterm, Menge...) enthaltene Proben, Rücksendungen, Spenden und stehen im Einklang mit unserem allgemeinen Handelsabkommen * Nachverfolgung der wichtigsten Probleme im Zusammenhang mit den Bestellungen in Bezug auf Liefertermine, nicht vorrätige Lagerbestände, Haltbarkeit, EDI-Übertragung * Überprüfen Sie die Lagerverfügbarkeit und informieren Sie den Kunden im Falle eines Fehlbestands und bieten Sie nach Möglichkeit alternative Lösungen an. * Sicherstellen, dass Preisansprüche mit Unterstützung der lokalen Abrechnungs- und Ausgangsabteilungen (NEU) rechtzeitig und ordnungsgemäß bearbeitet werden * Erstellen Sie täglich Berichte über Preisabweichungen, um Reklamationen zu vermeiden, zu analysieren, zu untersuchen und mit dem Kundendienst, dem Vertrieb und den Finanzteams in Verbindung zu treten * Richten Sie eine angemessene Sicherung ein, um die Geschäftskontinuität zu gewährleisten         QualifikationBefähigungen: * Sie haben erste Erfahrungen im Bereich Customer Services Management / Order Management Services. * Sie haben bereits an SAP oder einem anderen CMS gearbeitet. * Sie verfügen über eine nachgewiesene Fähigkeit, unter Druck gut zu arbeiten, können in Stresssituationen ruhig und besonnen bleiben und sind in der Lage, mit einem Gefühl der Dringlichkeit zu arbeiten * Du bist selbstmotiviert, analytisch und lösungsorientiert. * Sie verfügen über ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten und sind in der Lage, effektiv mit funktionsübergreifenden Teams und externen Stakeholdern auf allen Ebenen der Organisation zusammenzuarbeiten. Du sprichst fließend Englisch und Deutsch.         Dinge, die Sie sich merken sollten: * Diese Funktion befindet sich in unserer Zentrale für Kontinentaleuropa in Eschborn, Deutschland, mit gelegentlichen Reisen innerhalb Europas und weltweit. * Globale Karrieremöglichkeiten innerhalb eines globalen Unternehmens. * Die Möglichkeit, einen erheblichen Einfluss auf den ökologischen Fußabdruck von McCain zu nehmen. * Sie arbeiten in einem dynamischen und kollaborativen globalen Umfeld.         BenefitsWas wir bieten: * Ein herausfordernder Vollzeitjob. * Eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem effektiven und internationalen Team mit flachen Hierarchien. * Beiträge zur Gesundheit. * Karriere- und Lernmöglichkeiten. * Teilweises Arbeiten von zu Hause aus ist möglich.         Weitere Informationen über McCain:McCain ist ein führendes kanadisches Unternehmen auf dem Markt für tiefgekühlte Kartoffelprodukte. Mit 22.000 Mitarbeitern weltweit, mehr als 1.000 Mitarbeitern in Frankreich und einer Präsenz seit über 40 Jahren hat McCain France eine Partnerschaft mit 800 Landwirten aufgebaut.Heute verfügt McCain über 54 Produktionsstätten weltweit. McCain fördert Werte wie Integrität, Authentizität, Engagement und Solidarität, indem er ein Akteur des Wandels in einem Kontext ist, in dem die Sicherheit aller an erster Stelle steht.Um dies zu erreichen, wurden Maßnahmen zugunsten des Umweltschutzes ergriffen: nachhaltige Landwirtschaft, effiziente Nutzung von Ressourcen, hochwertige Lebensmittel und wohlhabende Gemeinden.

Customer Service Agent m/w/d - McCain Foods

Sie bieten optimalen Service für Food-Service-, QSR- und Einzelhandelskunden. Die Schwerpunkte liegen im Preis- und Logistik-Claim-Management, einschließlich der Preis- und Promotion-Koordination. Sie müssen "Best Practice"-Prozesse entwickeln und implementieren, um die Effizienz zu maximieren.&lt;br&gt;&lt;br&gt;Dies ist eine CE-Rolle, und Ihr Hauptsitz befindet sich in &lt;strong&gt;Eschborn, Deutschland&lt;/strong&gt;. Gelegentliche Reisen zu unseren verschiedenen Standorten in Frankreich, den Niederlanden, Polen, Belgien und anderen Standorten in Europa und weltweit sind erforderlich. Sie berichten an den Customer Service Manager Nordeuropa.&lt;br&gt;&lt;br&gt;Aufgaben&lt;br&gt;&lt;br&gt;&lt;strong&gt;Hauptaufgaben&lt;/strong&gt;:&lt;br&gt;&lt;br&gt;Schadenmanagement und Kundeninteraktionen (80 %)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Stellen Sie sicher, dass alle Reklamationen innerhalb des erforderlichen Zeitrahmens untersucht und gelöst werden, und arbeiten Sie an der Quelle.&lt;/li&gt;&lt;li&gt;Aktualisieren Sie das Dispute Management System und stellen Sie bei Bedarf Berichte zu Ansprüchen / KPIs bereit&lt;/li&gt;&lt;li&gt;Koordinieren Sie die Kommunikation zwischen Kunde, Kundendienst, Vertriebsteams, Spediteur und Lager&lt;/li&gt;&lt;li&gt;Enge Zusammenarbeit mit dem Pricing Coordinator in Bezug auf Preisforderungen und mit dem CS-Team in Bezug auf logistische Reklamationen&lt;/li&gt;&lt;li&gt;Kommunizieren Sie höflich mit internen und externen Kunden per Telefon, E-Mail&lt;/li&gt;&lt;li&gt;Kommunikation mit dem Vertriebsteam zu Preisfragen, Reklamationen, Hauptproblemen&lt;/li&gt;&lt;li&gt;Entwicklung von Win-Win-Initiativen mit den wichtigsten internen und externen Kunden, um die Zufriedenheit zu erhöhen&lt;/li&gt;&lt;li&gt;Überwachen Sie Schalter, Werbeaktionen und neue Produkte aus Sicht der Preisgestaltung und Werbung genau&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Auftragsmanagement / Preis- und Promotionmanagement (20%)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Aktualisierung/Erstellung von Betriebsprozessen des Kunden, Koordination mit relevanten Parteien, wenn Probleme auftreten&lt;/li&gt;&lt;li&gt;Stellen Sie sicher, dass die Auftragserfassung in SAP (EDI) korrekt erfolgt (Preis, Datum, Incoterm, Menge...) enthaltene Proben, Rücksendungen, Spenden und stehen im Einklang mit unserem allgemeinen Handelsabkommen&lt;/li&gt;&lt;li&gt;Nachverfolgung der wichtigsten Probleme im Zusammenhang mit den Bestellungen in Bezug auf Liefertermine, nicht vorrätige Lagerbestände, Haltbarkeit, EDI-Übertragung&lt;/li&gt;&lt;li&gt;Überprüfen Sie die Lagerverfügbarkeit und informieren Sie den Kunden im Falle eines Fehlbestands und bieten Sie nach Möglichkeit alternative Lösungen an.&lt;/li&gt;&lt;li&gt;Sicherstellen, dass Preisansprüche mit Unterstützung der lokalen Abrechnungs- und Ausgangsabteilungen (NEU) rechtzeitig und ordnungsgemäß bearbeitet werden&lt;/li&gt;&lt;li&gt;Erstellen Sie täglich Berichte über Preisabweichungen, um Reklamationen zu vermeiden, zu analysieren, zu untersuchen und mit dem Kundendienst, dem Vertrieb und den Finanzteams in Verbindung zu treten&lt;/li&gt;&lt;li&gt;Richten Sie eine angemessene Sicherung ein, um die Geschäftskontinuität zu gewährleisten&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Qualifikation&lt;br&gt;&lt;br&gt;&lt;strong&gt;Befähigungen:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Sie haben erste Erfahrungen im Bereich Customer Services Management / Order Management Services.&lt;/li&gt;&lt;li&gt;Sie haben bereits an SAP oder einem anderen CMS gearbeitet.&lt;/li&gt;&lt;li&gt;Sie verfügen über eine nachgewiesene Fähigkeit, unter Druck gut zu arbeiten, können in Stresssituationen ruhig und besonnen bleiben und sind in der Lage, mit einem Gefühl der Dringlichkeit zu arbeiten&lt;/li&gt;&lt;li&gt;Du bist selbstmotiviert, analytisch und lösungsorientiert.&lt;/li&gt;&lt;li&gt;Sie verfügen über ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten und sind in der Lage, effektiv mit funktionsübergreifenden Teams und externen Stakeholdern auf allen Ebenen der Organisation zusammenzuarbeiten. Du sprichst fließend Englisch und Deutsch.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Dinge, die Sie sich merken sollten:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Diese Funktion befindet sich in unserer Zentrale für Kontinentaleuropa in Eschborn, Deutschland, mit gelegentlichen Reisen innerhalb Europas und weltweit.&lt;/li&gt;&lt;li&gt;Globale Karrieremöglichkeiten innerhalb eines globalen Unternehmens.&lt;/li&gt;&lt;li&gt;Die Möglichkeit, einen erheblichen Einfluss auf den ökologischen Fußabdruck von McCain zu nehmen.&lt;/li&gt;&lt;li&gt;Sie arbeiten in einem dynamischen und kollaborativen globalen Umfeld.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Was wir bieten:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ein herausfordernder Vollzeitjob.&lt;/li&gt;&lt;li&gt;Eine abwechslungsreiche und verantwortungsvolle Tätigkeit in einem effektiven und internationalen Team mit flachen Hierarchien.&lt;/li&gt;&lt;li&gt;Beiträge zur Gesundheit.&lt;/li&gt;&lt;li&gt;Karriere- und Lernmöglichkeiten.&lt;/li&gt;&lt;li&gt;Teilweises Arbeiten von zu Hause aus ist möglich.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Weitere Informationen über McCain:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;McCain ist ein führendes kanadisches Unternehmen auf dem Markt für tiefgekühlte Kartoffelprodukte. Mit 22.000 Mitarbeitern weltweit, mehr als 1.000 Mitarbeitern in Frankreich und einer Präsenz seit über 40 Jahren hat McCain France eine Partnerschaft mit 800 Landwirten aufgebaut.&lt;br&gt;&lt;br&gt;Heute verfügt McCain über 54 Produktionsstätten weltweit. McCain fördert Werte wie Integrität, Authentizität, Engagement und Solidarität, indem er ein Akteur des Wandels in einem Kontext ist, in dem die Sicherheit aller an erster Stelle steht.&lt;br&gt;&lt;br&gt;Um dies zu erreichen, wurden Maßnahmen zugunsten des Umweltschutzes ergriffen: nachhaltige Landwirtschaft, effiziente Nutzung von Ressourcen, hochwertige Lebensmittel und wohlhabende Gemeinden.

Customer Service Agent m/w/d

You need a Bachelor's in Marketing/Business, 15+ years in Food Marketing, P&L experience, strong financial acumen, team leadership, excellent presentation, negotiation skills, and the ability to work autonomously under pressure.

You will develop and execute marketing strategies, oversee brand positioning, analyze market trends, and lead a high-performing team while fostering key partnerships and driving innovation.

Marketing

Johannesburg

<div>Position Title: Marketing Executive
Position Type: Regular - Full-Time
Position Location: Rosebank
Requisition ID: 34639 
At McCain Foods, our customer-obsessed culture is not just a principle; it&rsquo;s the heartbeat of our organization. We define our customers as our partners, and we strive to exceed their expectations through exceptional service and trusted collaboration. 
We think big and plan ahead and are committed to reshaping the frozen potato &amp; Veg industry, evolving beyond a fry company. Our focus on innovation, sustainability, and consumer relevance drives us to explore new possibilities and challenge the status quo. 
And to win, we bring out the best in our people, empowering every team member to play a vital role in delivering outstanding value. By inviting diverse perspectives and encouraging open dialogue, we create a safe space where every voice matters. Our leaders support and develop talent, recognizing that the journey is as important as the destination. When our people thrive, so does our company. 
Join us in our journey to become the undisputed leader in frozen potatoes. Together, let&rsquo;s redefine the future of food, one delicious, planet-friendly bite at a time. 
Purpose of the Role 
Reporting to the MD SAF, and a key member of the SAF SLT, this role will be responsible to deliver a top line growth [VOL &amp; NSV] with accretive GP%. It will involve working with internal stakeholders, ensuring the marketing team deliver the short and long-term goals (to be aligned) for the Business Unit. It is responsible for developing, aligning and driving the overall marketing strategy, category growth and brand equity that supports the SAF BU ambitions. This role has a dotted line connection with the APACSA Marketing VP to ensure best practice deployment of Global and Regional initiatives relevant for SAF.
The key results areas will be to reassess the business potential of all portfolios, understand our offering vs the consumer needs and demand spaces, and realign the portfolio, pricing, and promotion for growth. This role will also entail working closely with customers and aligning the plans with the Sales Director which are a win-win for all. 
Key Responsibilities: 
P&amp;L, Brand, Category Strategy, Planning &amp; Management<ul><li> 
Develop &amp; articulate a clear and innovative long-term Marketing Strategy that ensures marketing leadership and brand differentiation, aligning to our Global Vision 2030. Lead the team in executing the shorter term [current FY] Brand Plans aligned to the longer-term strategy by outlining a clear roadmap &amp; aligned targets to achieve the agreed business targets. In partnership with the Sales Director, deliver the Commercial Review plans for the coming FY as part of Q3 QBR annually.</li><li>
Know the competitor, their strengths, product benefits &amp; superiority vs McCain and our areas to focus on for competitive edge. Aligning with R&amp;D on product Stewardship requirements &amp; deliverables</li><li>
Build collaborative partnerships with key customers.</li><li>
Oversee brand positioning, messaging, and identity, ensuring consistency across all consumer touchpoints. Drive initiatives that enhance brand equity and loyalty. Manage timely ROI analysis of media spending and conduct agency reviews and RFP's where needed. Ensure APACSA and Global alignment on communication plan including packaging</li><li>
Oversee and lead Portfolio Strategy to ensure consumer and customer insights are at the heart of decision making and there is a clear roadmap to profitability. Ensure each SKU has a purpose &amp; role within the portfolio to drive consumer household or customer consumption/purchase and frequency of use. Make tough decisions to improve overall portfolio health.</li><li>
Drive the ownership and the language of the McCain tools of Marketing@McCain and Demand Spaces, to ensure the team identify opportunities, develop compelling category stories, formulate penetration objectives and go to market strategies on innovation, communication and activation.</li><li>
Integrate sustainability and social responsibility initiatives into marketing strategies, aligning with corporate values and meeting the expectations of socially conscious consumers</li></ul> 
Consumer Expertise, Research &amp; Insights<ul><li> 
Conduct in-depth market research and analysis to identify emerging trends, consumer behaviours, and competitive landscapes. Utilise insights to inform longer term marketing strategies and stay ahead of market shifts.</li><li>
Combines and applies advanced data analysis techniques to draw robust conclusions to complex problems.</li><li>
Lead the Consumer Insights Team to unlock powerful consumer and customer insights that will drive growth. Ruthlessly priorities Big Bets and steer the team to activate against those.</li><li>
Drive innovative thinking in ways to connect with the consumer and customer by reviewing global and local best practice ideas in order to drive greater awareness, consideration and brand purchase. Be edgy, test and learn.</li><li>
Develop hypothesis thinking behaviour to ensure team members are analysing all the data sources available and cross fertilisating information into insights</li><li>
Together with the R&amp;D lead, ensure that the teams are prioritising the development of the portfolios looking for growth leavers.</li></ul> 
Innovation Management &amp; Execution<ul><li> 
Oversee all Innovations proposals to ensure they are incremental and accretive to GP, based on deep consumer insights</li><li>
Champion the ILT/PMR and other innovation processes to lead ensure progression of projects</li><li>
Oversee Project Teams effectiveness &amp; remove barriers to innovation by thinking differently to solve the problems including Capex/Cutter suggestions</li><li>
Proactively set targets to reduce costs &amp; complexity in the supply chain and improve/maintain the customer or consumer offering</li><li>
Review Global and APACSA NPD pipelines to lift &amp; adapt locally and to build into Capex request of the future based on business case</li></ul> 
Leadership and Stakeholder Management<ul><li> 
Inspire and lead a high-performing marketing team, providing mentorship, guidance, and fostering a collaborative and creative work environment that increases team engagement.</li><li>
Build partnerships and effective relationships with key stakeholders (internal and external)</li><li>
Build partnerships with APACSA Marketing and similar roles in other McCain markets</li><li>
Demonstrate courage to take right yet tough business decisions, align and influence the key stakeholders</li><li>
Lead by example with McCain Leadership Principles, and ensure compliance with McCain Foods policies, procedures and values including protection of IP, legal compliance, risk management, and food/product regulations</li><li>
Influence and drive accountability, transparency, and be a change agent across McCain Foods, clear roadblocks as required</li><li>
Lead change and drive culture of decision making and execution excellence</li></ul> 
Job Holder Requirements: 
Qualification &amp; Experience
<ul><li>Bachelor&rsquo;s Degree (Marketing/Business), MBA preferred
</li><li>15+ years of experience in Marketing, ideally in Food</li><li>
Prior P&amp;L handling experience</li><li>
Sound commercial and financial acumen and exposure to managing the variables that impact GP% i.e. Trade spend, pricing, promotion, COGS and A&amp;P</li></ul>
Knowledge &amp; competencies<ul><li>
Extensive knowledge of the external economic and business environment. Insight of the latest national and international business trends and how they impact on the entire organisation</li><li>
High degree of tenacity and persistence to get actions completed on schedule through the team</li><li>
Effective influencing, collaboration skills with demonstrated success in managing change.
</li><li>High/effective presentation skills, underpinned by right level of materials</li><li>
Negotiation and influencing skills to inspire results</li><li>
Be able to respond well to pressure and work autonomously within a high performing, fast paced business
</li><li>Proven ability to lead teams into high performance</li><li>
Engage and influence senior leadership to steer right decisions</li><li>
Champion McCain Marketing tools and apply the language in all internal and global McCain meetings</li></ul> 
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. 
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 
Job Family: Marketing 
Division: South Africa 
Department: SAF Marketing
 
Location(s): ZA - South Africa : Gauteng : Johannesburg
Company: McCain Foods (S Africa)</div>

Position Title: Marketing Executive
Position Type: Regular - Full-Time
Position Location: Rosebank
Requisition ID: 34639
At McCain Foods, our customer-obsessed culture is not just a principle; it’s the heartbeat of our organization. We define our customers as our partners, and we strive to exceed their expectations through exceptional service and trusted collaboration.
We think big and plan ahead and are committed to reshaping the frozen potato & Veg industry, evolving beyond a fry company. Our focus on innovation, sustainability, and consumer relevance drives us to explore new possibilities and challenge the status quo.
And to win, we bring out the best in our people, empowering every team member to play a vital role in delivering outstanding value. By inviting diverse perspectives and encouraging open dialogue, we create a safe space where every voice matters. Our leaders support and develop talent, recognizing that the journey is as important as the destination. When our people thrive, so does our company.
Join us in our journey to become the undisputed leader in frozen potatoes. Together, let’s redefine the future of food, one delicious, planet-friendly bite at a time.
Purpose of the Role
Reporting to the MD SAF, and a key member of the SAF SLT, this role will be responsible to deliver a top line growth [VOL & NSV] with accretive GP%. It will involve working with internal stakeholders, ensuring the marketing team deliver the short and long-term goals (to be aligned) for the Business Unit. It is responsible for developing, aligning and driving the overall marketing strategy, category growth and brand equity that supports the SAF BU ambitions. This role has a dotted line connection with the APACSA Marketing VP to ensure best practice deployment of Global and Regional initiatives relevant for SAF.
The key results areas will be to reassess the business potential of all portfolios, understand our offering vs the consumer needs and demand spaces, and realign the portfolio, pricing, and promotion for growth. This role will also entail working closely with customers and aligning the plans with the Sales Director which are a win-win for all.
Key Responsibilities:
P&L, Brand, Category Strategy, Planning & Management
Develop & articulate a clear and innovative long-term Marketing Strategy that ensures marketing leadership and brand differentiation, aligning to our Global Vision 2030. Lead the team in executing the shorter term [current FY] Brand Plans aligned to the longer-term strategy by outlining a clear roadmap & aligned targets to achieve the agreed business targets. In partnership with the Sales Director, deliver the Commercial Review plans for the coming FY as part of Q3 QBR annually.
Know the competitor, their strengths, product benefits & superiority vs McCain and our areas to focus on for competitive edge. Aligning with R&D on product Stewardship requirements & deliverables
Build collaborative partnerships with key customers.
Oversee brand positioning, messaging, and identity, ensuring consistency across all consumer touchpoints. Drive initiatives that enhance brand equity and loyalty. Manage timely ROI analysis of media spending and conduct agency reviews and RFP's where needed. Ensure APACSA and Global alignment on communication plan including packaging
Oversee and lead Portfolio Strategy to ensure consumer and customer insights are at the heart of decision making and there is a clear roadmap to profitability. Ensure each SKU has a purpose & role within the portfolio to drive consumer household or customer consumption/purchase and frequency of use. Make tough decisions to improve overall portfolio health.
Drive the ownership and the language of the McCain tools of Marketing@McCain and Demand Spaces, to ensure the team identify opportunities, develop compelling category stories, formulate penetration objectives and go to market strategies on innovation, communication and activation.
Integrate sustainability and social responsibility initiatives into marketing strategies, aligning with corporate values and meeting the expectations of socially conscious consumers
Consumer Expertise, Research & Insights
Conduct in-depth market research and analysis to identify emerging trends, consumer behaviours, and competitive landscapes. Utilise insights to inform longer term marketing strategies and stay ahead of market shifts.
Combines and applies advanced data analysis techniques to draw robust conclusions to complex problems.
Lead the Consumer Insights Team to unlock powerful consumer and customer insights that will drive growth. Ruthlessly priorities Big Bets and steer the team to activate against those.
Drive innovative thinking in ways to connect with the consumer and customer by reviewing global and local best practice ideas in order to drive greater awareness, consideration and brand purchase. Be edgy, test and learn.
Develop hypothesis thinking behaviour to ensure team members are analysing all the data sources available and cross fertilisating information into insights
Together with the R&D lead, ensure that the teams are prioritising the development of the portfolios looking for growth leavers.
Innovation Management & Execution
Oversee all Innovations proposals to ensure they are incremental and accretive to GP, based on deep consumer insights
Champion the ILT/PMR and other innovation processes to lead ensure progression of projects
Oversee Project Teams effectiveness & remove barriers to innovation by thinking differently to solve the problems including Capex/Cutter suggestions
Proactively set targets to reduce costs & complexity in the supply chain and improve/maintain the customer or consumer offering
Review Global and APACSA NPD pipelines to lift & adapt locally and to build into Capex request of the future based on business case
Leadership and Stakeholder Management
Inspire and lead a high-performing marketing team, providing mentorship, guidance, and fostering a collaborative and creative work environment that increases team engagement.
Build partnerships and effective relationships with key stakeholders (internal and external)
Build partnerships with APACSA Marketing and similar roles in other McCain markets
Demonstrate courage to take right yet tough business decisions, align and influence the key stakeholders
Lead by example with McCain Leadership Principles, and ensure compliance with McCain Foods policies, procedures and values including protection of IP, legal compliance, risk management, and food/product regulations
Influence and drive accountability, transparency, and be a change agent across McCain Foods, clear roadblocks as required
Lead change and drive culture of decision making and execution excellence
Job Holder Requirements:
Qualification & Experience
Bachelor’s Degree (Marketing/Business), MBA preferred
15+ years of experience in Marketing, ideally in Food
Prior P&L handling experience
Sound commercial and financial acumen and exposure to managing the variables that impact GP% i.e. Trade spend, pricing, promotion, COGS and A&P
Knowledge & competencies
Extensive knowledge of the external economic and business environment. Insight of the latest national and international business trends and how they impact on the entire organisation
High degree of tenacity and persistence to get actions completed on schedule through the team
Effective influencing, collaboration skills with demonstrated success in managing change.
High/effective presentation skills, underpinned by right level of materials
Negotiation and influencing skills to inspire results
Be able to respond well to pressure and work autonomously within a high performing, fast paced business
Proven ability to lead teams into high performance
Engage and influence senior leadership to steer right decisions
Champion McCain Marketing tools and apply the language in all internal and global McCain meetings
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Marketing
Division: South Africa
Department: SAF Marketing

Location(s): ZA - South Africa : Gauteng : Johannesburg
Company: McCain Foods (S Africa)

McCain Foods

Mission