Sr. Manager Tech Delivery / Partner Mgmt

TD Bank

Jul 26, 2024

Job
Full-time
Entry Level
Toronto
Quick Apply

AI generated summary

You must possess strong technical delivery and partner management skills, with experience in project management, stakeholder engagement, and a proven track record in financial services or banking.
You will oversee tech delivery, manage partnerships, ensure project alignment, optimize processes, and drive collaboration across teams to meet business goals effectively.

Requirements

Undergraduate degree or Technical Certificate
Graduate degree, preferred
10+ years relevant experience

Responsibilities

Lead and manage the end to end delivery of technology solutions or services for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change / issues management, client communication and overall resourcing and financial costs on a longer term basis
Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by assigned Project Managers
Act as an integrator of solutions; provide a flexible approach by offering and negotiating options with the clients that assure the appropriate balance between service levels, cost and risk
Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
Develop impact assessments as it relates to LOB landscape changes / revisions / additions and manage the integrated portfolio delivery schedule and periodically perform risk assessments and manage operational processes consistent across the portfolio (e.g. time reporting)
Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications
Assess change requests and issues across the portfolio and identify key items for reporting
Manage day to day vendor relationships and monitor progress against established work agreements for own area
Partner with clients/ businesses in developing business cases, RFI/RFP, contracts, service level agreements, etc. consistent with business objectives and technology standards/architecture
Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders
Lead the development of total cost of ownership estimates for applications / services across the portfolio and monitor and track to established plans in partnership with Finance and Business Management team
Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and meet or exceed expectations
Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
Ensure that new capabilities required by the business are supported by appropriate service delivery departments
Ensure integration between TS LOB team across processes, technology and data for all solutions defined
Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
Establish and maintain open and effective communication with clients, the businesses, and other team members
Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Participate in knowledge transfer within the team and business units
Establish effective relationships across multiple business and technology partners, program and project managers
Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
Directly or indirectly oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the division’s value to the organization
Role typically reports to an Executive role

FAQs

What is the work location for the Sr. Manager Tech Delivery / Partner Management position?

The work location for this position is Canada.

What are the working hours for this role?

The working hours are 37.5 hours per week.

What line of business does this position fall under?

This position falls under the Technology Solutions line of business.

How can candidates inquire about compensation for this role?

Candidates are encouraged to have an open dialogue with a member of the HR Team to ask compensation-related questions, including pay details for this role.

What are the key accountabilities of the Sr. Manager Tech Delivery / Partner Management?

Key accountabilities include managing end-to-end delivery of technology solutions, overseeing project delivery, managing client communications, developing impact assessments, tracking project progress, and maintaining vendor relationships.

What kind of experience is required for this position?

A candidate should have 10+ years of relevant experience, preferably with an undergraduate degree or Technical Certificate, and a graduate degree is preferred.

What type of team will the Sr. Manager be overseeing?

The Sr. Manager will oversee a sizeable team of technology professionals, which may include Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and Project Managers.

How does the role fit within the organization?

This role supports a significant business area and works autonomously while collaborating with other business or technology leaders to establish and execute on common goals.

What is the commitment to colleague development in this role?

TD is committed to supporting colleague development through regular performance conversations, access to learning platforms, mentorship programs, and support for career growth.

Will there be training provided for this position?

Yes, training and onboarding sessions will be provided to ensure that new hires have everything they need to succeed in their roles.

What should candidates know about the interview process?

Candidates of interest will be contacted to schedule an interview, and TD strives to communicate outcomes to all applicants via email or phone call.

Is there a specific language requirement for this position?

No specific language requirement has been mentioned for this position.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen