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Sr. Operations Manager

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Amazon

1mo ago

  • Job
    Full-time
    Senior Level
  • Garner

AI generated summary

  • You need a Bachelor’s degree or 2+ years at Amazon, 7+ years of management in production, metrics and process improvement experience, and the ability to adapt to changing priorities.
  • You will drive quality and process improvements, oversee safety and performance, hold managers accountable, share best practices, and collaborate with support staff for project success.

Requirements

  • Bachelor’s Degree or 2+ years Amazon experience.
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
  • Prior experience with performance metrics, process improvement and Lean techniques.
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
  • Degree in Engineering, Operations or related field and MBA preferred.
  • Experience with a contingent workforce during peak seasons.
  • Ability to handle changing priorities and use good judgment in stressful situations.
  • Interest in long-term career development through assignments in multiple FCs across the nation.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

FAQs

What are the main responsibilities of a Sr. Operations Manager?

The main responsibilities include overseeing budgetary and operational objectives, managing and leading a team of Operations and Area Managers, ensuring performance objectives are met, driving quality and process change initiatives, and maintaining safety and customer experience standards.

What qualifications are required for this position?

A Bachelor’s Degree or 2+ years of Amazon experience, along with 7+ years of direct management experience in a manufacturing, production, or distribution environment, is required.

What are the preferred qualifications for candidates?

Preferred qualifications include a degree in Engineering, Operations, or a related field, an MBA, experience with a contingent workforce during peak seasons, and a strong ability to handle changing priorities under stress.

Is physical activity a requirement for this job?

Yes, the job requires physical activity, including lifting and moving totes up to 49 pounds, regular bending and stretching, and walking an average of 5 miles daily in the Fulfillment Center.

What is the work environment like?

The work environment may be noisy, unlit, unheated, or not air-conditioned, and it requires the ability to access all areas of the building safely, including ascending and descending ladders and stairs.

Does this position involve overnight shifts?

The job description does not specify shift times, but full-time managerial positions in fulfillment centers may require flexibility to work across various shifts.

Is experience with Lean techniques necessary for this role?

Yes, prior experience with performance metrics, process improvement, and Lean techniques is required for the Sr. Operations Manager position.

How does Amazon support employee development in this role?

Amazon encourages long-term career development through assignments in multiple Fulfillment Centers across the nation and provides ongoing coaching and mentoring for team members.

Is there an emphasis on safety in this position?

Yes, the Sr. Operations Manager is responsible for the overall safety of operations in either Inbound or Outbound areas, ensuring adherence to safety standards.

Is this position eligible for accommodations during the application process?

Yes, Amazon provides support for individuals with disabilities during the application and hiring process. For more information, candidates can visit the accommodations page on the Amazon jobs website.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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