FAQs
What are the main responsibilities of a Sr. Operations Manager?
The main responsibilities include managing all budgetary and operational objectives, leading a team of Operations and Area Managers, driving quality and process change initiatives, ensuring safety and performance in operations, and collaborating with support staff across various departments.
What qualifications are required for the Sr. Operations Manager position?
A Bachelor’s Degree or 2+ years of Amazon experience, along with 7+ years of direct management experience in a manufacturing, production, or distribution environment, is required. Prior experience with performance metrics, process improvement, Lean techniques, and the full staffing lifecycle is also necessary.
Is a specific degree preferred for this role?
Yes, a degree in Engineering, Operations, or a related field is preferred, and an MBA is highly desirable.
What kind of work environment should I expect?
The work environment may involve walking frequently in the fulfillment center, lifting and moving totes up to 49 pounds, and working in construction/distribution environments that may be noisy, unlit, unheated, or not air-conditioned.
Are there opportunities for long-term career development?
Yes, there are opportunities for long-term career development, including assignments in multiple fulfillment centers across the nation.
Is previous experience with a contingent workforce during peak seasons beneficial?
Yes, having experience with a contingent workforce during peak seasons is considered a preferred qualification for this role.
How does Amazon ensure a diverse and inclusive workplace?
Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer, ensuring that there is no discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
What if I have a disability and need workplace accommodations?
If you have a disability and need workplace accommodations during the application and hiring process, including support for the interview or onboarding process, you can visit the Amazon website for more information on how to obtain the necessary support.
What physical activities are required for this position?
The position requires regular bending, lifting, stretching, and reaching, as well as walking an average of 5 miles daily within the fulfillment center.
Will I be responsible for the safety and quality of operations?
Yes, the Sr. Operations Manager is responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.