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Sr Program Manager, Insights, Selling Partner Communities

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Amazon

2mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Seattle

AI generated summary

  • You must have 7+ years in program management, stakeholder management, and strategy development, plus data-driven improvement experience. Strong communication skills are essential.
  • You will analyze seller feedback, manage projects across teams, develop timelines and metrics for improvements, collaborate on process enhancements, and document pain points and initiatives outcomes.

Requirements

  • Basic Qualifications
  • 7+ years of program or project management experience
  • 7+ years of managing stakeholders in cross-functional project experience
  • 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Preferred Qualifications
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • 5+ years of driving process improvements experience
  • Strong written and verbal communication skills

Responsibilities

  • Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.
  • Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.
  • Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.
  • Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.
  • Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.

FAQs

What is the primary focus of the Sr Program Manager role in the Selling Partner Communities?

The primary focus is to identify seller pain points and collaborate with various teams to implement solutions that enhance the seller experience.

What types of experience are required for this position?

The position requires 7+ years of program or project management experience, 7+ years of managing stakeholders in cross-functional projects, and 5+ years of developing program strategies and plans.

What qualifications are preferred for candidates applying to this role?

Preferred qualifications include a Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field and 5+ years of driving process improvements experience.

How will the Sr Program Manager collaborate with other teams?

The Sr Program Manager will work closely with product managers, program managers, and team leaders to prioritize seller pain points through data analysis and customer feedback, coordinating efforts across multiple teams.

What are success metrics, and will this role involve developing them?

Yes, this role will involve developing and maintaining project plans, timelines, and success metrics for seller experience initiatives.

Is strong communication important in this role?

Yes, strong written and verbal communication skills are essential for effectively collaborating with stakeholders and reporting results to senior leadership.

What type of company culture does Amazon promote?

Amazon promotes an inclusive culture that empowers its employees to deliver the best results for customers. They are committed to diversity and do not discriminate based on various legally protected statuses.

What is the compensation range for the Sr Program Manager position?

The base pay for this position ranges from $104,100/year in the lowest geographic market up to $185,000/year in the highest geographic market, depending on factors like market location, knowledge, skills, and experience.

How can applicants with disabilities request accommodations during the application process?

Applicants can visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information about requesting workplace accommodations during the application and hiring process.

Will this position involve analyzing data and metrics?

Yes, experience using data and metrics to determine and drive improvements is a requirement for this role.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.