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Sr. Technical Program Manager, Community Feedback, Community Feedback

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Amazon

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Berlin
    Remote

AI generated summary

  • You need experience in technical program management with engineering teams, managing cross-functional projects, driving roadmap strategy, system design, and defining KPIs for senior leadership.
  • You will coordinate engineering and product teams, execute roadmaps, resolve ambiguous issues, communicate effectively across management, and tackle day-to-day challenges to drive projects to completion.

Requirements

  • Experience in technical program management working directly with software engineering teams
  • Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
  • Experience owning/driving roadmap strategy and definition
  • Experience working directly with engineering teams
  • Experience in system design
  • Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

  • Coordinate with multiple engineering, product management, and data science teams focused on delivering ambitious customer experiences across Amazon WW.
  • Provide direction to engineering teams, even beyond your own team.
  • Contribute to and execute short and long-term roadmaps for the business.
  • Lead ambiguous and undefined problems to resolution in the face of uncertainty.
  • Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
  • Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external stakeholders.
  • Demonstrate the ability to break abstract goals into attainable, measurable work items.
  • Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet priorities.

FAQs

What qualifications are required for the Sr. Technical Program Manager position?

The candidate should have experience in technical program management, managing cross-functional teams, owning roadmap strategy, and working directly with engineering teams.

What are the key responsibilities of the Sr. Technical Program Manager?

Key responsibilities include coordinating with multiple engineering and product management teams, executing short and long-term roadmaps, resolving ambiguous problems, and demonstrating effective communication across management levels.

What kind of experience is preferred for candidates applying for this role?

Candidates should have experience in project management disciplines, including scope, schedule, budget, quality, risk management, and have a track record in managing multi-million dollar projects.

Are there any opportunities for innovation in this role?

Yes, this position encourages innovation, and team members are expected to take a high degree of ownership for program vision and execution of ideas.

Who does the Community Feedback team interact with?

The Community Feedback team interacts with software developers, applied scientists, principal technologists, and other cross-functional teams within Amazon to enhance the customer experience.

How does the Sr. Technical Program Manager impact customer experiences?

The manager is responsible for planning and delivering initiatives that enhance customer-facing features, ultimately elevating the voice of the customer in their shopping journey.

What kind of team culture can one expect in this role?

The team culture encourages innovation, ownership, and collaboration to drive operational excellence and software development efficiency.

Is there a focus on metrics and reporting in this position?

Yes, defining KPIs and SLAs is important for driving business metrics and reporting to senior leadership.

How can I demonstrate my problem-solving skills for this role?

Show your ability to address ambiguous problems, implement action plans, and coordinate projects across multiple teams effectively.

What is the company's stance on diversity and inclusion?

Amazon is an equal opportunities employer and values a diverse workforce as central to its success, encouraging applicants from all backgrounds.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.