Sr. UX Researcher, Futures Design

Amazon

Jan 24

Applications are closed

Job
Full-time
Senior & Expert Level
Research & Development
Design
London

Requirements

Demonstrated success contributing to the fuzzy front end of successful product and service design, with a strong portfolio that illustrates how your research contributed to this success.
MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.
Exhibit deep curiosity for and understanding of people, their motivations, socio-cultural trends, and a passion for, or background in, creating the next big thing.
A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry).
Excellent command of generative user, strategic foresight and/or market research methodologies.
Experience researching and developing products and services for global markets.
Skill in visual design, video editing, data visualization or other immersive storytelling techniques a plus.
Broad experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, generative and evaluative.
Solid understanding of the design process and how research is appropriately integrated in initial phases, with experience in defining 0 -1 products & services.
Ability to independently drive multiple concurrent projects in an agile environment.
Exceptional written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.

Responsibilities

Create long-term futures devices, services, and opportunity frameworks that align to and inform the business strategy, address customers’ fundamental needs, and leverage core business capabilities and new technologies.
Define and execute research appropriate to inform future solutions, including but not limited to in-field ethnographic research, diary studies, and surveys.
Provide strong analysis and interpretation of research findings through the synthesis of a wide range of primary and secondary data into focused, insightful, relevant and actionable findings, strategic frameworks, and other compelling artifacts.
Demonstrate a strong sense of ownership, urgency, and flexibility that inspires decision makers at all levels of the organization to align on opportunities to invent for the customer.
Work independently with design, product management and business leaders across the organization and successfully persuade decision makers at all levels to take aligned action on research findings.
Generate communications and artifacts that influence and that are adopted by other teams across Amazon.
Exhibit deep curiosity for and understanding of people, their motivations, socio-cultural trends, and a passion for, or background in, creating the next big thing.
Exceptional written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.

FAQs

What is the primary focus of the Sr. UX Researcher role in Futures Design?

The primary focus is to explore and define big opportunities for new products and services that enrich customer lives while aligning with Amazon's business strategy, particularly looking at a time frame of 3–10+ years.

What kind of research methods are expected to be utilized in this role?

A variety of research methods will be utilized, including in-field ethnographic research, diary studies, surveys, qualitative and quantitative methods, as well as attitudinal and behavioral research.

What qualifications are required for this position?

Candidates are required to have an MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.

Is experience with global markets important for this role?

Yes, experience researching and developing products and services for global markets is important.

What type of communication skills are needed for the Sr. UX Researcher position?

Exceptional written, verbal, and visual communication skills are needed, with the ability to distill complex ideas into concise narratives that enlighten and inspire.

Are there specific design skills that would be beneficial for this role?

Yes, skills in visual design, video editing, data visualization, or other immersive storytelling techniques would be a plus.

Is it necessary to have a portfolio for application?

Yes, a portfolio that demonstrates past work experience and deliverables is required, illustrating how your research informed decision-making in the digital products and services industry.

Do we offer opportunities for career growth in this position?

Yes, there are opportunities for career growth as you will be part of a growing team and engaged in influential projects that impact real-world applications.

What personal qualities would benefit candidates applying for this role?

Candidates should exhibit deep curiosity about people and their motivations, a passion for creating innovative solutions, and a strong sense of ownership and flexibility.

What is the work environment like for the Sr. UX Researcher role?

The work environment is agile, allowing for the independent management of multiple concurrent projects while collaborating closely with cross-functional partners.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.