FAQs
What is the main responsibility of the SRE Manager for the UK Cloud Engineering Customer Reliability Team?
The main responsibility is to be accountable for the technical strategy and delivery of the team, providing guidance and best practices to ensure that customers maximize their use of the platform for building reliable and performant applications.
How many engineers will the SRE Manager lead?
The SRE Manager will lead a team of 6-8 engineers.
What kind of initiatives will the SRE Manager oversee in relation to customer onboarding?
The SRE Manager will own the customer onboarding process and program, working to ensure that customers can effectively utilize the platforms without needing to raise support tickets.
What is the role of the SRE Manager in customer support and troubleshooting?
The SRE Manager is responsible for guiding the team in building, monitoring, and troubleshooting customer capabilities, acting as the face of cloud engineering and owning customer technical requirements.
What approach will the SRE Manager take towards incident response?
The SRE Manager will lead on sustainable incident response practices and conduct blameless post-mortems to improve processes and prevent future incidents.
What knowledge areas are essential for the SRE Manager in terms of software development?
The SRE Manager must have in-depth software development experience, particularly with distributed, high-performing applications, as well as experience in building, securing, and running globally distributed systems.
What cloud platforms and tools should the SRE Manager be familiar with?
The SRE Manager should have experience with cloud computing, specifically AWS or GCP, and be knowledgeable in Infrastructure as Code using Terraform and/or CloudFormation.
How important is communication for the SRE Manager role?
Communication is crucial, as the SRE Manager must be able to explain technical concepts to non-technical stakeholders and share expertise with both the internal Vodafone engineering community and the external engineering community.
What mindset is expected from candidates for this position?
Candidates should possess a proactive and systematic attitude toward problem-solving, focusing on identifying areas of improvement and addressing performance bottlenecks.
What methodology related to software development should the SRE Manager be knowledgeable about?
The SRE Manager should have in-depth knowledge of CI/CD processes and enabling DevSecOps practices at scale.