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SRE Manager

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Vodafone

Jul 4

Applications are closed

  • Job
    Full-time
    Senior Level
  • Software Engineering
  • London

Requirements

  • You will have in-depth software development experience, knowing how to write distributed, high-performing applications.
  • You will have experience in building, securing, and running globally distributed systems.
  • You will use your deep knowledge and experience of DevSecOps tooling and services to understand, monitor and mitigate challenges concerning the security posture of our cloud infrastructure.
  • You will have the ability to explain technical concepts to non-technical stakeholders.
  • You will have experiences of working with cloud computing, specifically AWS or GCP, and Infrastructure as Code (Terraform and/or CloudFormation)
  • You will have a proactive and systematic attitude to problem-solving: looking to find areas of improvement and performance bottlenecks.
  • You will have in-depth knowledge of CI/CD and enabling DevSecOps at scale.

Responsibilities

  • You will be responsible for the technical Strategy and delivery of the UK Cloud Engineering Customer Reliability Team. Providing guidance and best practise to the rest of the cloud engineering team.
  • You will be leading a team of 6-8 engineers who are focused on ensuring our customers are getting the most out of our platform offering to build reliable, performant applications that have zero barrier to change.
  • You will work with your team to build, monitor, and troubleshoot customer capabilities.
  • Your team will be the face of cloud engineering, owning customer technical requirements.
  • You will own the customer onboarding process and program, ensuring that customers can get the most from our platforms ideally without having to raise a ticket.
  • You will own the rapid prototyping initiatives, working with customers in a satellite model to quickly develop urgent customer requirements.
  • You will work with service providers to ensure Vodafone is getting the most out of their platforms.
  • You will lead on sustainable incident response and blameless post-mortems.
  • You will use your expertise of the latest services and capabilities to conduct talks to the wider Vodafone engineering community and the external engineering community.

FAQs

What is the main responsibility of the SRE Manager for the UK Cloud Engineering Customer Reliability Team?

The main responsibility is to be accountable for the technical strategy and delivery of the team, providing guidance and best practices to ensure that customers maximize their use of the platform for building reliable and performant applications.

How many engineers will the SRE Manager lead?

The SRE Manager will lead a team of 6-8 engineers.

What kind of initiatives will the SRE Manager oversee in relation to customer onboarding?

The SRE Manager will own the customer onboarding process and program, working to ensure that customers can effectively utilize the platforms without needing to raise support tickets.

What is the role of the SRE Manager in customer support and troubleshooting?

The SRE Manager is responsible for guiding the team in building, monitoring, and troubleshooting customer capabilities, acting as the face of cloud engineering and owning customer technical requirements.

What approach will the SRE Manager take towards incident response?

The SRE Manager will lead on sustainable incident response practices and conduct blameless post-mortems to improve processes and prevent future incidents.

What knowledge areas are essential for the SRE Manager in terms of software development?

The SRE Manager must have in-depth software development experience, particularly with distributed, high-performing applications, as well as experience in building, securing, and running globally distributed systems.

What cloud platforms and tools should the SRE Manager be familiar with?

The SRE Manager should have experience with cloud computing, specifically AWS or GCP, and be knowledgeable in Infrastructure as Code using Terraform and/or CloudFormation.

How important is communication for the SRE Manager role?

Communication is crucial, as the SRE Manager must be able to explain technical concepts to non-technical stakeholders and share expertise with both the internal Vodafone engineering community and the external engineering community.

What mindset is expected from candidates for this position?

Candidates should possess a proactive and systematic attitude toward problem-solving, focusing on identifying areas of improvement and addressing performance bottlenecks.

What methodology related to software development should the SRE Manager be knowledgeable about?

The SRE Manager should have in-depth knowledge of CI/CD processes and enabling DevSecOps practices at scale.

Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan