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Starting at $19.50 / HR; Assistant Manager: Operations

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World Market

Jan 9

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • West Des Moines
  • Quick Apply

AI generated summary

  • You must have 2+ years of leadership experience in retail, strong customer focus, problem-solving skills, flexible schedule, ability to lift 40lbs, and manage teams effectively.
  • You will enhance customer experience, manage staffing, oversee training, analyze business trends, handle paperwork, and maintain safety routines while supporting the Store Manager.

Requirements

  • • Ensure an exceptional customer experience, including visual execution/standards and customer engagement
  • • Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results
  • • Build and retain a high-performance customer-focused team through training, development and performance management
  • • Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
  • • Utilize all company planning tools to effectively schedule store associates to provide exceptional Customer Experience and support the needs of the business; partner with Customer Experience and Merchandising Managers to ensure proper staffing to support both sales floor coverage and store workload
  • • Assist Store Manager with all KRONOS responsibilities, inclusive of scheduling, attendance management and timekeeping functions
  • • Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
  • • Establish and maintain strong LP and Safety routines that support company profitability initiatives
  • • Manage and follow up on all supply/fixture ordering as well as any facilities and maintenance issues
  • • Responsible for validating, reconciling and filing all monthly paperwork, inclusive of DSO and VMO
  • • Manage, train and develop all store associates to drive store sales and loyalty results
  • • Additional duties and responsibilities as assigned by and in the absence of Store Manager
  • • Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives, effective delegation and validation and the ability to efficiently execute daily priorities
  • • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
  • • Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
  • • Ability to lift up to 40lbs

Responsibilities

  • Ensure an exceptional customer experience, including visual execution/standards and customer engagement
  • Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results
  • Build and retain a high-performance customer-focused team through training, development and performance management
  • Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
  • Utilize all company planning tools to effectively schedule store associates to provide exceptional Customer Experience and support the needs of the business; partner with Customer Experience and Merchandising Managers to ensure proper staffing to support both sales floor coverage and store workload
  • Assist Store Manager with all KRONOS responsibilities, inclusive of scheduling, attendance management and timekeeping functions
  • Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
  • Establish and maintain strong LP and Safety routines that support company profitability initiatives
  • Manage and follow up on all supply/fixture ordering as well as any facilities and maintenance issues
  • Responsible for validating, reconciling and filing all monthly paperwork, inclusive of DSO and VMO
  • Manage, train and develop all store associates to drive store sales and loyalty results
  • Additional duties and responsibilities as assigned by and in the absence of Store Manager

FAQs

What is the starting hourly wage for the Assistant Manager: Operations position?

The starting hourly wage for this position is $19.50.

What responsibilities does the Assistant Manager: Operations have regarding customer experience?

The Assistant Manager: Operations is responsible for ensuring an exceptional customer experience through visual execution, customer engagement, and creating a culture of recognition and accountability.

How much leadership experience is preferred for this role?

A minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.

Are there flexible scheduling options for this position?

Yes, the Assistant Manager: Operations may be required to work a flexible schedule, including nights and weekends depending on the needs of the business.

What types of benefits are available for full-time employees?

Full-time employees are eligible for benefits including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits, and Employee Assistance after the first of the month following 30 days of continuous employment.

Is there an opportunity for career advancement in this role?

Yes, the position involves hiring, developing, and retaining a high-performance team, which supports career advancement opportunities.

What is required for the physical demands of this job?

The Assistant Manager: Operations should be able to lift up to 40 lbs as part of the job requirements.

How can I request reasonable accommodations for the application process?

You can request reasonable accommodations by contacting the Human Resource Department at 1-833-680-2399 or by emailing hrsupport@worldmarket.com.

Does World Market consider applicants with arrest or conviction records?

Yes, qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.

Is World Market an equal opportunity employer?

Yes, World Market is an equal opportunity employer and does not discriminate based on race, color, creed, religion, national origin, age, sex, gender identity, disability, or other prohibited bases.

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World Market

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We delight customers with an ever-changing marketplace of unique and beautiful home furnishings, décor, accessories and exceptional gourmet products.