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State Manager - VIC

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SEPHORA

1mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Melbourne

AI generated summary

  • You need 5+ years of retail management, senior district experience, strong communication, multitasking skills, strategic thinking, ethical standards, flexibility, and a fun, client-focused attitude.
  • You will oversee store performance, drive sales, manage staffing, ensure operational effectiveness, train managers, analyze reports, and foster team development to maximize profitability.

Requirements

  • Previous senior area/district manager experience
  • A minimum of 5+ years of retail management experience
  • Excellent communication skills and attention to detail
  • Ability to multitask and work in a face paced dynamic environment
  • Places client satisfaction at the core of any decision-making process
  • Can demonstrate strategic thinking while being hands on and lead by example
  • Lead Sephora’s culture of engagement and innovation within the store network
  • Be punctual at work and with all deadlines
  • Demonstrate high ethical standards
  • Be available to and flexible with team
  • Have FUN!

Responsibilities

  • The District Manager for Victoria is responsible for overseeing the client services and experience, driving sales, people development, merchandising, and operational functions of their designated district of stores to deliver on store KPI’s and maximize profitability through payroll and asset protection. Leading a team of Store Manager’s and an Area Manager, the District Manager will collaborate with the field operations team to develop a culture of engagement, innovation and motivation within the store network. The District manager will collaborate with the support office team on company initiatives, and champion these with the store network.
  • Delivery of top line business KPI’s for district, including Sales, Conversion, Average Dollar
  • Ensure optimal staffing levels are being achieved through store rosters while adhering to Payroll budget goals
  • Monitoring Daily, Weekly and Monthly results and communicate to broader team
  • Completing weekly and monthly reporting
  • Identifying value added activities that increases individual KPI’s and cross-selling
  • Issuing and analysing monthly reports (Match-to-traffic, units per worked hour) and provide recommendations to ensure that staffing is in line with the respective store’s customer traffic
  • Monitoring services standards across all stores ensuring high customer engagement and satisfaction
  • Achieving store profitability targets by achieving sales targets and controlling store operating expenses
  • Establishing and fostering relationships with key field partners to ensure that your Store network’s needs are met and sales and profitability are maximized.
  • Ensuring operational effectiveness across all functions of the store environment
  • Ensuring all Sephora policies and procedures are being followed within the store network
  • Training and on-boarding new Store Managers
  • Partnering with Inventory Control Leads and Store Managers to ensure a strong inventory position in all stores
  • Partnering with the marketing team to ensure all in-store activations/events are able to deliver on sales objectives
  • Working with the store projects team for new store openings
  • Fostering an environment that provides development opportunities at all levels of the retail team
  • Directly coach and develop the Store Managers
  • Partnering with the field executives and their managers in developing the field team in their roles
  • Completing performance reviews for all direct reports, implement performance plans as and when required
  • Acting as the first point of contact for any store level HR issues
  • Reviewing and analyse store headcount to ensure the optimal team size and structure in all stores

FAQs

What is the main responsibility of the State Manager - VIC?

The main responsibility of the State Manager - VIC is to oversee client services and experience, drive sales, develop people, manage merchandising, and ensure operational functions across the district's stores to meet KPIs and maximize profitability.

What qualifications are required for the State Manager position?

A minimum of 5+ years of retail management experience and previous senior area/district manager experience are required for the State Manager position.

What types of benefits can I expect while working at Sephora?

Employees can enjoy benefits such as opportunities for personal development, discounts on products, paid parental leave, health and well-being initiatives, life insurance, and a fun social calendar.

What skills are essential for the State Manager role?

Essential skills for the State Manager role include excellent communication skills, attention to detail, strategic thinking, multitasking abilities, and a strong focus on client satisfaction.

How does Sephora support professional development?

Sephora supports professional development through training opportunities, coaching for Store Managers, and access to a unique online learning platform.

Is Sephora committed to diversity and inclusion in the workplace?

Yes, Sephora is proud to be an equal opportunity workplace and is committed to creating and fostering an inclusive environment for all employees.

What is the work culture like at Sephora?

The work culture at Sephora is energetic and passionate, focusing on engagement, innovation, and making a positive impact in the beauty industry.

Do State Managers have to travel for the job?

Yes, State Managers may need to travel to oversee multiple store locations within their designated district.

What is the reporting structure for the State Manager - VIC?

The State Manager reports to the field operations team and collaborates with Store Managers and an Area Manager within their district.

Can I expect performance reviews in this role?

Yes, performance reviews are part of the role, and the State Manager is responsible for completing them for all direct reports and implementing performance plans as needed.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.