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Store Manager

  • Job
    Full-time
    Senior Level

AI generated summary

  • You must excel in finance, analysis, customer service, and people management. Strong communication, teamwork, emotional intelligence, and a focus on self-development are essential.
  • You will manage sales goals, oversee inventory and compliance, drive team performance, enhance customer service, and promote store events while optimizing profitability and fostering a customer-centric culture.

Requirements

  • Job Requirements
  • Functional Competencies
  • Operational Effectiveness
  • Finance Management
  • Analysis and Problem Solving
  • Results Orientation
  • Behavioural Competencies
  • Self-Development
  • Emotional Intelligence
  • Customer Service Orientation
  • People Management
  • Communication
  • Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What qualifications are required for the Store Manager position?

A Graduation or Post Graduation degree is required for the Store Manager position.

What are the key responsibilities of a Store Manager?

Key responsibilities include setting store sales plans, managing inventory and Gross Margin, driving sales and customer service, developing talent, and managing performance among staff.

What skills are essential for a Store Manager?

Essential skills include leadership, customer service, inventory management, visual merchandising, sales management, budgeting, and problem-solving abilities.

How is performance measured for a Store Manager?

Performance is measured through Key Performance Indicators (KPIs) such as Gross Margin, Discount Management, Customer Experience metrics, and effective People Management.

What is the main purpose of the Store Manager role?

The main purpose is to manage the Store P&L, drive sales through efficient operations, ensure excellent customer service, motivate and retain staff, and adhere to company standards.

Is experience in retail management necessary for this role?

Yes, experience in retail management is typically necessary to fulfill the responsibilities of the Store Manager position effectively.

How does the Store Manager promote a customer-centric culture?

The Store Manager promotes a "Customer Obsessed Culture" by prioritizing customer needs and addressing feedback to improve service and operational processes.

What competencies are emphasized in the job requirements?

Functional competencies such as operational effectiveness and finance management, as well as behavioral competencies like emotional intelligence and communication skills, are emphasized.

Are there opportunities for career development in this position?

Yes, the role involves identifying and developing talent for critical positions, providing opportunities for career growth within the organization.

How does the Store Manager handle customer escalations?

The Store Manager addresses customer escalations by staying updated on competition and directly managing customer feedback to improve service and processes.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.