FAQs
What qualifications are required for the Store Manager position?
A Graduation or Post Graduation degree is required for the Store Manager position.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans, managing inventory and Gross Margin, driving sales and customer service, developing talent, and managing performance among staff.
What skills are essential for a Store Manager?
Essential skills include leadership, customer service, inventory management, visual merchandising, sales management, budgeting, and problem-solving abilities.
How is performance measured for a Store Manager?
Performance is measured through Key Performance Indicators (KPIs) such as Gross Margin, Discount Management, Customer Experience metrics, and effective People Management.
What is the main purpose of the Store Manager role?
The main purpose is to manage the Store P&L, drive sales through efficient operations, ensure excellent customer service, motivate and retain staff, and adhere to company standards.
Is experience in retail management necessary for this role?
Yes, experience in retail management is typically necessary to fulfill the responsibilities of the Store Manager position effectively.
How does the Store Manager promote a customer-centric culture?
The Store Manager promotes a "Customer Obsessed Culture" by prioritizing customer needs and addressing feedback to improve service and operational processes.
What competencies are emphasized in the job requirements?
Functional competencies such as operational effectiveness and finance management, as well as behavioral competencies like emotional intelligence and communication skills, are emphasized.
Are there opportunities for career development in this position?
Yes, the role involves identifying and developing talent for critical positions, providing opportunities for career growth within the organization.
How does the Store Manager handle customer escalations?
The Store Manager addresses customer escalations by staying updated on competition and directly managing customer feedback to improve service and processes.