FAQs
What is the primary responsibility of a Store Manager?
The primary responsibility of a Store Manager is to take full ownership of the store and ensure its commercial success through effective management and continuous improvement in sales, productivity, and profitability.
What qualifications are required for this Store Manager position?
Candidates must be graduates or postgraduates from a recognized university, with a minimum of 18 months' work experience in a sports/fashion retail environment, including at least 12 months of store management responsibility.
How important is team leadership in this role?
Team leadership is crucial in this role; the Store Manager is expected to lead by example, focus team members on customer service and selling, and create a high-performance culture by setting clear expectations and providing feedback.
What types of training will Store Managers receive?
Store Managers will complete all applicable training programs and are encouraged to seek coaching and learning opportunities to continually improve their performance.
How does the Store Manager ensure customer satisfaction?
The Store Manager ensures customer satisfaction by leading service efforts, scheduling staff effectively, and maintaining a focus on customer engagement and selling on the sales floor.
What are the Store Manager's responsibilities regarding HR policies?
The Store Manager is responsible for ensuring that all HR policies and procedures are adhered to, managing the recruitment and training of store team members, and actively managing performance issues as they arise.
Is Visual Merchandising important for this role?
Yes, Visual Merchandising is essential; the Store Manager must ensure that all established visual merchandising and in-store communication standards are consistently executed and maintained in the store.
What kind of team dynamics should a Store Manager foster?
A Store Manager should foster a collaborative and high-performance culture, encouraging team members to share best practices and work together to drive the store's collective performance.
What is the Store Manager's role in loss prevention?
The Store Manager is responsible for leading and implementing all applicable loss prevention policies and procedures to minimize loss and ensure the integrity of the store.
Does the company promote diversity and inclusiveness?
Yes, the company celebrates diversity, supports inclusiveness, and encourages individual expression in the workplace, ensuring an equal opportunity environment for all applicants and employees.