FAQs
What is the primary purpose of the Store Manager position?
The primary purpose of the Store Manager position is to manage the Store P&L, drive sales through efficient store operations, deliver excellent customer service, motivate and retain store personnel, and ensure adherence to company norms.
What level of education is required for this job?
Graduation or Post Graduation is required for this job.
What are some key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans and quotas, maintaining gross margin and inventory management, driving sales and shrink control, managing performance among staff, addressing customer feedback, and promoting a customer-centric culture.
What performance indicators will be used to measure success in this role?
Key performance indicators include gross margin, discount management, brand share, customer experience metrics, and business acumen.
What functional competencies are necessary for the Store Manager role?
Necessary functional competencies include operational effectiveness, finance management, analysis and problem-solving, and results orientation.
What behavioral competencies are important for a Store Manager?
Important behavioral competencies include self-development, emotional intelligence, customer service orientation, people management, communication, and teamwork and collaboration.
Are there any specific customer-focused strategies that the Store Manager should implement?
Yes, the Store Manager should promote a "Customer Obsessed Culture" to prioritize customer centricity and address customer feedback to improve service and processes.
Will the Store Manager be required to stay updated on competition?
Yes, staying updated on competition is a key responsibility of the Store Manager.
What is the importance of local events and promotions in this role?
Driving local events and promotions according to the marketing calendar is crucial for enhancing customer engagement and boosting sales.
Does this role include talent development for staff?
Yes, identifying and developing talent for critical positions is an important responsibility of the Store Manager.