Logo of Huzzle

Home

Matches

Explore

Manage

Store Manager

image

Mountain Warehouse

21d ago

  • Job
    Full-time
    Mid & Senior Level
  • Kingston upon Hull

AI generated summary

  • You are passionate about customer experience, an experienced retail manager, an excellent communicator, results-driven, adaptable, solutions-focused, approachable, and energetic in driving team success.
  • You will lead your team, ensure exceptional customer service, manage store operations, maintain visual standards, drive sales, and foster community connections while prioritizing safety and team development.

Requirements

  • We would like to meet someone who is
  • Passionate about delivering outstanding customer experiences.
  • A confident and experienced retail manager who thrives on motivating and empowering teams.
  • Skilled in managing diverse personalities with diplomacy and adaptability.
  • An excellent communicator, able to convey expectations and feedback clearly at all levels.
  • Results-driven, with a sharp focus on achieving sales and performance goals.
  • Solutions-focused, addressing challenges proactively while aligning with company policies.
  • Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
  • Energetic and determined to tackle tasks with excellence, driving success for the team and business.

Responsibilities

  • Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
  • Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
  • Proactively address employee relations, resolving issues while supporting ongoing learning and development.
  • Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
  • Provide your team with the knowledge and tools needed to deliver exceptional customer service.
  • Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
  • Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
  • Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
  • Recruit, retain, and develop top talent to build a high-performing and motivated team.
  • Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
  • Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
  • Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
  • Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
  • Address customer feedback thoughtfully and resolve issues to build brand loyalty.
  • Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
  • Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

FAQs

What are the main responsibilities of a Store Manager at Mountain Warehouse?

The main responsibilities include motivating and developing the team, overseeing daily store operations, implementing sales strategies, ensuring operational excellence, and delivering exceptional customer experiences.

What qualities are we looking for in a candidate?

We are looking for someone who is passionate about customer experiences, confident in retail management, skilled in communication and adaptability, results-driven, solutions-focused, and trustworthy.

Is experience in retail management required for this position?

Yes, we are seeking a confident and experienced retail manager who excels in motivating and empowering teams.

What is the monthly bonus scheme about?

The monthly bonus scheme is a performance-driven program that offers achievable targets, providing additional rewards on top of your base salary.

Do employees receive discounts?

Yes, employees receive a 50% colleague discount across Mountain Warehouse and Animal, along with a twice-yearly uniform allowance.

How much annual leave do employees get?

Employees receive 28 days of annual leave, including Bank Holidays, plus 1 weekend off per month.

Are there any support programs available for employees?

Yes, we provide access to an Employee Assistance Programme and a Colleague Hardship Scheme.

What kind of work environment can employees expect?

Employees can expect a stable, successful, and supported environment that encourages personal and professional development.

How does Mountain Warehouse promote employee development?

We promote employee development by providing ongoing training, support for learning opportunities, and the tools necessary for exceptional customer service.

Is there a pension scheme available?

Yes, we offer an auto-enrolment pension scheme for our employees.

image

Mountain Warehouse

Secure you next position by visiting our careers

Retail & Consumer Goods
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

Established in 1997, Mountain Warehouse has grown rapidly to become the largest Outdoor Retailer in the UK, with 400+ stores worldwide and strong online sales both in the UK and Internationally. To keep us on the cutting edge of the outdoor world we are always on the lookout for talented, enthusiastic people from all walks of life who love to be part of a fast paced team. If you embrace hard work, love change and strive to always make things bigger and better then come join us. We have a vibrant, busy office full of great people. There are loads of opportunities to get involved in projects away from your day to day and plenty of opportunity for growth across all departments. If you think you have what it takes to join the Mountain Warehouse adventure check out our Current Vacancies.