FAQs
What is the primary purpose of the Store Manager position?
The primary purpose of the Store Manager position is to manage the Store P&L, drive sales through efficient store operations, ensure customer service delivery, motivate and retain store personnel, and adhere to company norms.
What educational qualifications are required for the Store Manager role?
A graduation or post-graduation degree is required for the Store Manager role.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans and quotas, maintaining key metrics like Gross Margin, implementing service standards, managing inventory and commercials, fostering teamwork, and addressing customer feedback.
How does a Store Manager drive sales and profitability?
A Store Manager drives sales and profitability by managing inventory, reducing shrink, optimizing costs, and implementing effective sales strategies aligned with business objectives.
What are the Key Performance Indicators for this position?
Key Performance Indicators include Gross Margin, Discount Management, customer experience metrics, people management effectiveness, and business acumen in relation to profitability and competition.
What are the functional competencies required for the Store Manager role?
Functional competencies required include operational effectiveness, finance management, analysis and problem-solving, and results orientation.
What behavioral competencies are important for a Store Manager?
Important behavioral competencies include self-development, emotional intelligence, customer service orientation, people management, communication, and teamwork.
How is customer feedback addressed in this role?
Customer feedback is addressed by implementing improvements in service and processes based on the feedback received, promoting a customer-obsessed culture.
Does the Store Manager participate in local events and promotions?
Yes, the Store Manager is responsible for driving local events and promotions as per the marketing calendar.
What is the significance of promoting a "Customer Obsessed Culture"?
Promoting a "Customer Obsessed Culture" is significant as it prioritizes customer centricity and enhances customer experience, leading to improved satisfaction and loyalty.