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Store Manager - Bangalore

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Reliance Retail

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations

AI generated summary

  • You need strong operational, finance, and analytical skills, with a focus on results, customer service, teamwork, and effective communication. Emotional intelligence and self-development are essential.
  • You will oversee sales plans, manage inventory and compliance, drive team performance, enhance customer service, and lead local promotions while fostering a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the key skills required for the Store Manager position?

The key skills required include Point of Sale (POS) Systems, Employee Scheduling Software, Customer Relationship Management (CRM), Data Analysis, Retail Marketing Strategies, Leadership, Sales Forecasting, and Business Management.

What is the main job purpose for the Store Manager?

The main job purpose is to manage the Store P&L and drive sales through efficient store operations, delivering excellent customer service, motivating and retaining store personnel, and adhering to company norms.

What are the educational qualifications required for this position?

A Graduation or Post Graduation degree is required for this position.

What are the primary responsibilities of a Store Manager?

Primary responsibilities include setting store sales plans and quotas, maintaining Gross Margin, managing inventory and cost optimization, addressing customer feedback, and fostering teamwork among store staff.

How will performance be evaluated in this role?

Performance will be evaluated using Key Performance Indicators such as Gross Margin, Discount Management, Customer Experience metrics, People Management, and Business Acumen.

What kind of culture is promoted within the store?

A "Customer Obsessed Culture" is promoted to prioritize customer centricity.

What competencies are essential for the Store Manager role?

Essential competencies include Operational Effectiveness, Finance Management, Analysis and Problem Solving, Results Orientation, Emotional Intelligence, Customer Service Orientation, and Communication skills.

What role does the Store Manager play in talent development?

The Store Manager identifies and develops talent for critical positions within the store.

Will the Store Manager need to handle customer complaints?

Yes, addressing customer feedback and managing escalations to improve service and processes is a key responsibility of the Store Manager.

Are local events and promotions part of the Store Manager's responsibilities?

Yes, driving local events and promotions as per the marketing calendar is part of the Store Manager's responsibilities.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.