Logo of Huzzle

Home

Matches

Explore

Manage

Store Manager - Electronics Digital Stores

image

Reliance Retail

25d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Nagpur

AI generated summary

  • You need strong operational, financial, and problem-solving skills, along with emotional intelligence, customer service focus, and teamwork abilities for effective people management and communication.
  • You will set sales goals, manage inventory, ensure quality standards, drive sales and margin, foster teamwork, address customer feedback, and promote a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioral Competencies
  • * Self Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the primary responsibilities of a Store Manager in Electronics Digital Stores?

The primary responsibilities include managing the Store P&L, driving sales through efficient operations and customer service delivery, motivating and retaining store personnel, and ensuring adherence to company norms.

What qualifications are required for this Store Manager position?

A graduation or post-graduation degree is required for this Store Manager position.

What skills are essential for a successful Store Manager?

Essential skills include leadership, inventory management, customer service, sales management, team building, budgeting, and problem-solving.

How is the performance of a Store Manager evaluated?

Performance is evaluated based on key performance indicators including gross margin, inventory management, customer experience scores, and talent management among other metrics.

What is the importance of customer service in this role?

Customer service is crucial as the Store Manager is expected to promote a "Customer Obsessed Culture" and address customer feedback to improve services and processes.

Are there opportunities for career advancement in this position?

Yes, the role includes identifying and developing talent for critical positions, providing opportunities for career growth within the organization.

What are the expectations regarding team management for this position?

The Store Manager is expected to manage performance and foster teamwork among store staff to achieve business objectives.

What kind of financial management is required from the Store Manager?

The Store Manager is responsible for managing the store's commercials and ensuring statutory compliance while driving profitability.

How does the Store Manager contribute to sales and promotions?

The Store Manager drives local events and promotions as per the marketing calendar to boost sales and engage customers.

What is the significance of staying updated on competition?

Staying informed about competitors helps the Store Manager manage customer escalations and adapt strategies to maintain market competitiveness.

image

Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.