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Store Supervisor

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Ryman

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be eager to learn, passionate about customer service, able to lead a team, and manage store operations while ensuring high standards and driving sales.
  • You will enhance customer service, train team members, manage store security, promote visual standards, drive sales, and ensure compliance with company policies.

Requirements

  • Are you looking to join our set?
  • If so we have an exciting opportunity to sharpen your skills and become a Supervisor working 20 hours per week.
  • The Role:
  • As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
  • What you will get from us:
  • Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
  • A great Team to work with where you can progress and make a difference at all levels
  • Access to mental health first aiders
  • Ongoing incentives to reward your performance
  • Company Pension scheme
  • Apprenticeship scheme to continue your development
  • Generous discount at TPRG and on our benefits hub
  • What will you do?
  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.
  • Who we are:
  • Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
  • Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What is the role of a Store Supervisor at Ryman?

As a Store Supervisor, you will be responsible for supporting the store management team, driving turnover and revenues, and providing excellent customer service while acting as an ambassador for the Ryman brand.

How many hours per week will I work as a Store Supervisor?

The position is part-time, requiring 20 hours of work per week.

What kind of training will I receive?

You will receive fantastic training to help you complete your role effectively, with the opportunity to continue your development into a more senior role if you choose to progress within the business.

Is there a chance for career progression?

Yes, there is potential for progression within the business, and you can advance to more senior roles if you choose to.

What benefits do you offer to employees?

Benefits include access to mental health first aiders, ongoing performance incentives, a company pension scheme, an apprenticeship scheme, and a generous discount at TPRG and on our benefits hub.

How does Ryman ensure high standards of customer service?

Ryman promotes a culture of excellent customer service, training team members to engage enthusiastically with customers and drive sales.

What are the visual merchandising expectations for this role?

You will be responsible for promoting high visual merchandising standards and ensuring that store housekeeping standards are continually achieved.

What will I do in the absence of the Store/Deputy Manager?

You will assume full accountability for the security and safety of people and property, motivate colleagues to drive sales, and ensure compliance with company policies and procedures.

What is Ryman's commitment to diversity and inclusion?

Ryman is an equal opportunities employer, committed to recruiting a diverse workforce, celebrating differences, and creating inclusive teams as per the guidelines of the Equality Act.

Where did Ryman originate?

Ryman was founded by Henry J Ryman, who opened the first store in London at Great Portland Street in 1893.

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.