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Store Supervisor

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Ryman

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be passionate about the brand, driven, self-motivated, adaptable, a problem solver, and possess strong communication skills. Flexibility and a dedication to learning are essential.
  • You will enhance customer service, train team members, uphold security and merchandising standards, motivate staff to meet KPIs, and manage operations in the absence of higher management.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the working hours for the Store Supervisor position?

The Store Supervisor position requires you to work 16.5 hours per week.

What responsibilities will I have as a Store Supervisor?

As a Store Supervisor, you will support the store management team, contribute to customer service, promote visual merchandising standards, ensure security and accuracy of company systems, and take accountability for safety in the absence of the Store/Deputy Manager.

What qualities are you looking for in a candidate?

We are looking for candidates who are passionate about the Ryman brand, enthusiastic about customer service, self-motivated, adaptable to change, and possess strong communication skills.

Are there opportunities for training and development?

Yes, we offer a training program to help you excel in your role, along with opportunities through our apprenticeship programs to continue building on your skills.

Is there a pension scheme available?

Yes, we provide a company pension scheme with the option to enhance it.

Will I receive any benefits as an employee?

Yes, employees receive a competitive pay package, generous holiday allowance, exclusive discounts, wellness sessions, and access to mental health support among other benefits.

How does the company support employee wellbeing?

We offer access to mental health first aiders, wellness sessions, support groups, and an extra wellbeing day to help you recharge.

What is the company culture like at Ryman?

Ryman has a passionate, dynamic team environment focused on growth, ideas, collaboration, and putting customers first.

Does Ryman have a commitment to diversity and inclusion?

Yes, Ryman is an equal opportunities employer dedicated to recruiting a diverse workforce and creating inclusive teams.

Are there any specific expectations for sales performance?

Yes, you will be expected to motivate colleagues to drive sales and achieve required KPIs while maximizing sales opportunities.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.