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Store to Home Administrator

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B&Q

Aug 7

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Nottingham

Requirements

  • A brilliant organiser, problem solver and communicator
  • You’re great at working with numbers and spreadsheets to maintain data accuracy
  • You’ll be happy to expand your skills by using new technology and learning new ways of working
  • You’re flexible enough to work on a rota that includes weekends, evenings and bank holidays

Responsibilities

  • You’ll create a brilliant experience for every local customer who orders our products online.
  • Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules.
  • Plus you’ll be supporting colleagues across your store to answer customer queries.
  • In short, you’ll make sure our online customer experience and delivery service is the best it can be.

FAQs

What are the working hours for the Store to Home Administrator position?

The working hours are full-time at 36.45 hours per week, with shifts available Monday to Sunday from 5.00 am to 10.00 pm.

What is the pay rate for this position?

The UK Notional hourly rate for this role is £12.21 per hour.

Is this position permanent?

Yes, this is a permanent contract position.

What are the key responsibilities of the Store to Home Administrator?

Key responsibilities include processing online orders, managing stock, maintaining an accurate database of products and delivery schedules, and supporting colleagues and customers to ensure a great online customer experience and delivery service.

What skills and experience are required for the role?

Candidates should possess strong organizational, problem-solving, and communication skills. They should be adept at working with numbers and spreadsheets, willing to learn new technologies, and flexible to work on a rota that includes weekends, evenings, and bank holidays.

What kind of benefits does B&Q offer?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q prioritize diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, offering equal opportunities and various networks for colleagues to feel they belong.

Where is the position located?

The Store to Home Administrator position is located at B&Q Nottingham.

Who can I contact for recruitment adjustments during the application process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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