FAQs
What is the job title for this position?
The job title is Store to Home Administrator.
What are the working hours for this role?
The position is part-time at 30 hours per week, with shifts available from Monday to Sunday between 7am and 10pm.
Is this position permanent or temporary?
This is a 3-month fixed-term contract.
What is the hourly rate of pay for this job?
The UK Notional hourly rate is £12.21 per hour.
Where is the job location?
The job is located at B&Q Glasgow.
What are the key responsibilities of the Store to Home Administrator?
The key responsibilities include creating a great customer experience for online orders, processing those orders within the Store to Home delivery hub, managing stock, maintaining an accurate database of products and delivery schedules, and supporting colleagues with customer queries.
What skills and experience are required for this position?
Required skills include strong organizational and problem-solving abilities, effective communication skills, proficiency in working with numbers and spreadsheets, and the willingness to learn new technology. Flexibility to work varied shifts, including weekends and bank holidays, is also essential.
What incentives and benefits are offered for this role?
Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.
How does B&Q support diversity and inclusion?
B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone feels they belong and has equal opportunities. They have access to various networks representing colleagues and allies to promote diversity and inclusion.
Who should I contact for recruitment adjustments during the application or interview process?
You can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.
Is experience in customer service required for this job?
While specific experience in customer service is not mentioned, effective communication and problem-solving skills are essential, indicating a good background in customer interaction would be beneficial.